Job Descriptions:
1. To prepare duty roster
2. To check and release the cleaned rooms as per the standard established by the hotel
3. To prepare other work assignments for Housekeeping Attendant (Room) eg spring cleaning rooms, carpet shampoo etc.
4. To conduct daily briefings with staff to communicate important issues and raise operational issues + management & guests expectations (to use logbooks)
5. To prepare rooms for VIPs, long stay guests or those with special comments/guest trails and arrangement
6. Handling of out-of-order rooms
7. To monitor the Housekeeping Attendant (Room) grooming and to ensure that the uniform and the general presentation are in accordance with the hotel standards
8. Pm shift Housekeeping Supervisor (Room) to random check the turn down service (refer checklist provided)
9. To assign special projects to Housekeeping Attendant (Room) from time to time
10. To participate in special projects eg mattress turning, corridor spring cleaning and room spring cleaning when occupancy is low or as assigned by Housekeeping Manager or Assistant Housekeeper
11. To monitor Housekeeping Attendant (Room) work performance
12. To train and supervise all housekeeping department staff to meet the hotel’s standard of performance
13. To attend to the issues (misconduct, lateness, absenteeism) and grievances of all staff and report to Executive Housekeeper or Assistant Housekeeper
14. To submit monthly reports as per deadline
15. To report to Executive Housekeeper or Assistant Housekeeper on any unusual happenings concerning guests on the floor and in public areas
16. To schedule special assignments eg carpet shampooing in the guestrooms
17. To maintain a daily inspection worksheet including the room attendant’s and linen attendant assignments, guest room status and maintenance updates for areas assigned or under supervision
18. To check pantries on guest floors for cleanliness, tidiness and correct stocking of linen, chemical and other guest supplies for areas assigned or under supervision
19. To maintain security procedures eg keys and lost & found items for areas assigned or under supervision
20. To conduct weekly and monthly stock takes for linen, equipment, chemical and other guest supplies
21. Handle issuance and return of floor master key to/from room attendant
22. To have basic knowledge of hotel products and services
23. Emergency and safety & health procedures at work
24. Housekeeping department policies and procedures
25. Reports any lost & found items to housekeeping department office
26. Attendance & punctuality
39. To perform any other duties or assignments as and when directed by the management
Areas of Experience:
2-3 years of working experience in the related field.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.