Administration jobs in United Arab Emirates

We are looking for a Customer Service & Business Support Executive to assist our Customer Service Manager in handling daily operations, responding to customer inquiries and complaints, managing digital content, and supporting corporate leasing activities. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

1. Customer Service & Support

• Respond to customer inquiries and complaints via phone, email, and social media in a professional and timely manner.
• Coordinate with branches to resolve customer issues efficiently and ensure a high level of service satisfaction.
• Assist in managing customer feedback and implementing service improvements.
• Maintain accurate customer records and interactions in the system.

2. Reporting & Administration

• Generate daily, weekly, and monthly reports on customer service performance, complaints, and feedback.
• Maintain and update customer databases, service records, and business documentation.
• Assist in preparing operational reports for management review.

3. Social Media & Website Management

• Monitor and respond to customer queries on social media platforms.
• Update company website and social media pages with the latest promotions, announcements, and service updates.
• Assist in creating engaging content for digital marketing and customer engagement.

4. Corporate Leasing Support

• Assist in handling corporate leasing inquiries, preparing quotations, and following up with potential clients.
• Support the leasing team in maintaining agreements, contracts, and customer records.
• Coordinate with corporate clients to ensure smooth leasing processes and after-sales service.

5. Process Improvement & Collaboration

• Work closely with internal teams, including Operations and Sales, to improve service efficiency.
• Provide feedback and suggestions to enhance customer experience and streamline processes.
• Assist in implementing customer service policies and procedures.

Requirements:

• Diploma/Degree in Business Administration, Customer Service, Marketing, or a related field.
• 1-3 years of experience in customer service, sales support, or business operations (experience in car rental, leasing, or the automotive industry is an advantage).
• Strong written and verbal communication skills in English and [other relevant languages].
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems.
• Experience managing social media platforms is a plus.
• Highly organized, detail-oriented, and able to multitask.
• Strong problem-solving skills and a customer-first mindset.

Benefits:

• Competitive salary based on experience.
• Career growth opportunities within the company.
• Employee discounts on car rentals.
• Medical and insurance benefits.