Technical Writer jobs in United Kingdom

Join Eaton and be a part of our commitment to providing impactful, energy‑efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront. Located in Cwmbran, our Plant is the Center of Excellence for the Fire product line, a leading manufacturer and a global supplier of high‑quality fire systems and devices.

We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!

Technical Author Engineer to work at our Cwmbran site.

• Support customers with after‑sales solutions by writing documents and guides that explain how to use products and services.
• Research products for evaluation, planning, development, and creation of all technical materials across multiple media formats.
• Conduct target audience analysis to determine the type of technical document required and the most suitable medium for hosting.
• Research, outline, write, and edit content, collaborating with various departments to understand project requirements.
• Gather information from subject‑matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify documentation repositories, revise and edit content, and determine optimal solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards, ensuring easy data migration.
• Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation.
• Assess content for clarity, consistency, and conciseness to ensure it is mistake‑free, easy to follow, and up‑to‑date.
• Revise, review, or modify documents prepared by others and maintain existing documentation.

• Bachelor’s degree (or equivalent) in Engineering, Communications, or a relevant technical field.
• At least 2 years of proven experience as an effective technical writer within an engineering field.

• Knowledge of life safety systems.
• Affiliation with ISTC or equivalent preferred.
• Ability to demonstrate strong understanding of UL864+217 and EN‑54 (minimum requirement).
• Analytical thinking and problem‑solving skills.
• Consistent ethical mindset.
• Strong interpersonal and influencing skills; ability to coordinate effectively.
• Excellent organizational skills; capable of multitasking and solving problems.
• Solid understanding of SDLC (Systems Development Lifecycle).
• Good knowledge of computers and relevant software packages.
• Ability to work well in a team environment and independently plan and execute work initiatives.
• Strong organizational, planning, and project management abilities.

• Competitive compensation and benefits package.
• Challenging projects in a dynamic collaborative team.
• Great company benefits including internal promotion opportunities, ongoing learning through Eaton University, contribution recognition, and a focus on employee wellbeing through wellness programs.