Service Desk Analyst jobs in United Kingdom

Summary:

Managing network queries and other complex Market queries received by the Wholesale desk on non-household customer’s water supplies. To establish a close working relationship with business retailers ensuring all their customers receive a high standard of service.

Main Responsibilities:

• To liaise with Developer Services Voids and New Connection teams to ensure that all Non household supplies are correctly allocated to the Market.
• Ensuring all network queries are fully investigated and resolved ensuring that Arcweb, finance, Maximo and the Market are updated to reflect any changes.
• Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator.
• To coordinate the day to day tasks of the Wholesale field technician, ensuring maximum efficiency.
• To ensure an excellent standard of customer services is provided to Business Retailers by assisting in technical enquiries received by either writing or telephone.
• Proactively monitor work queues to ensure wholesale service level requirements are met.
• Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Attend and contribute to team meetings with team, peers and colleagues.

You'll need:

• Able to train at Snodland Kent initially in standard office hours for a minimum of 3 weeks (dependant on progress).
• Able to work from the Snodland office when required (minimum of 2 days a week).
• Have a strong internet connection to allow home working.
• You’re passionate about customer service.
• Knowledge of water supply networks useful but not essential.
• Understanding of the Non Household Retail Market is desirable but not required.
• You communicate positively in an extremely busy working environment.
• You enjoy problem solving and determined to find the best solutions.
• You’re able to make decisions quickly and be able to multitask.
• Have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration is desirable.
• You’ll possess excellent computer skills and the ability to flex between different computer systems.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

• To apply for this position, please submit your CV on our career’s website.
• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:
£25,085 after probation

• potential bonus of £1,800 per annum subject to performance.