Helpdesk Coordinator

Frontline Recruitment Group; Weymouth; On-site; GBP 30,000 - 50,000; Full time

Job description

Frontline Recruitment Weymouth are seeking a skilled and proactive IT Systems Administrator & Helpdesk Coordinator to oversee the administration, maintenance, and support for our client with their IT systems and services. This role involves managing IT infrastructure, resolving technical issues, supporting users, and collaborating with third-party suppliers to ensure the seamless operation of IT services.

This is a permanent, full-time job.

Key Responsibilities:

1. Provide helpdesk support to resolve IT hardware and software incidents.
2. Maintain IT infrastructure, including networking, switches, printers, and Wi-Fi.
3. Manage and update services such as email, telephony, and video conferencing.
4. Maintain and support the virtual environment, SAN storage, and backup systems.
5. Create and update system documentation, processes, and procedures.
6. Coordinate with third-party suppliers and support companies.
7. Contribute to IT-related project work and change requests.
8. Support remote and mobile users with IT needs.
9. Maintain servers and services, including SQL, TMS, and domain controllers.
10. Oversee security systems such as firewalls, antivirus, and door entry systems.
11. Provide IT support for CCTV, factory machines, and other integrated systems.
12. Assemble and dismantle hardware within safety and legal guidelines.
13. Handle software/hardware procurement and license renewals.
14. Act as the coordinator for the local helpdesk system, escalating issues as needed.
15. Perform additional duties as required.

Key Competencies and Behaviours:

1. Calm, methodical approach to problem-solving.
2. Independent yet effective team collaborator.
3. Strong task prioritisation and time management skills.
4. Quick learner with the ability to adopt new technologies.
5. Excellent verbal and written communication skills.

Essential:

1. Technically competent in the main systems admin areas.
2. Proven experience as an IT Systems Administrator or Engineer.

Preferred:

1. Proficiency in 1st, 2nd, and 3rd line IT support.
2. Knowledge of networking, switches, VLANs, and Wi-Fi.
3. Expertise in Active Directory, Microsoft Office, and Windows Server/Windows 10+.
4. Familiarity with ESXi/VMware virtualisation, SAN storage, and Veeam backup.
5. Experience with manufacturing machinery integration, IP CCTV, and firewalls.
6. Understanding of MPLS networks, VoIP systems, and ERP systems (e.g., MS Dynamics NAV).

Working Days:

Monday to Friday

Job Types:

Full-time, Permanent

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

Monday to Friday

Work Location:

In person