Customer Experience Coordinator

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Customer Experience Coordinator, Lincoln

Client:

The Vet

Location:

Lincoln, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

d14dc9314897

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We’re on the lookout for a Customer Experience Coordinator to join us! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What we’re looking for:

We're looking for a customer service superstar who can help to create a positive, welcoming, friendly, and efficient environment for customers and their pets.

We're looking for someone to join us on a part-time basis (30 hours per week over 4 days, no weekends) at the earliest convenience. Our Customer Experience Coordinators are often our customers’ first point of contact, the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

We'll make sure you receive the very best training, and you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

It's a particularly exciting time to join us as we've adopted a deskless reception! We're looking for someone who can confidently approach customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments, and completing their check-in and check-out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable, and helpful, you'll help to deliver 5-star customer service to be proud of.

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Surgery discounts

A little more about us at The Pet Vet Lincoln:

You'll get to work in our purpose-built, modern veterinary practice with fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our Lincoln practice is the newest in our group, and it's packed with the latest tech to support our teams in doing what they do best. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. Our Lincoln team are a really friendly bunch.