Helpdesk Agent (9 months FTC)

Social network you want to login/join with:

Overview

Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you… We require Customer Support Coordinators to join us on a 9 months FTC basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Sun between 7 am and 7 pm. When working the weekend, you’ll have staggered days off in the week to compensate.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chase Engineers as and when required, and provide stores with updates.

Responsibilities

You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want; delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information quickly, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate, there is an opportunity for you to complete an apprenticeship, providing you with opportunities for career progression if that’s what you’re looking for.

Qualifications

If you have a ‘can-do’ attitude, are flexible, and have great listening and problem-solving skills, we want to hear from you! Experience within either a call centre or any type of retail sector is preferred.

When you join us, you’ll receive:

• Salary: £23,796 pro rata
• 25 days annual leave, plus bank holidays
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.

Requisition ID 2024-5757