Customer Care Manager jobs in Grande-Bretagne

• Full-time
• Employee Status: Regular
• Pay Range: $80,000 - $130,000
• Role Type: Home
• Department: Sales & Business Development
• Flexible Time Off: 15 Days
• Schedule: Full Time
• Shift: Day Shift

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

What we're looking for

• Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how data, software, and analytics can transform your customer's business.
• You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues and identifying opportunities.
• You understand your customer by seeing your world through their perspective, speaking their language, and expressing the voice of your customer to improve Experian's solutions.
• You have experience of sales functions such as developing forecasts, advancing a pipeline, and ensuring delivery of solutions.
• You achieve results and identify new ways to grow our business and expand current partnerships.
• You stay up to date with industry trends, challenging yourself with different opportunities to develop your skills as an Experian leader.
• You prioritize accountability, building trust with your teammates and customers.

What you'll be doing

You will have responsibility in a named account environment generating revenue growth and managing important Credit Union client relationships. Your role will involve: building close alliances with senior client management personnel, offering recommendations through formal sales presentations and written proposals, and negotiating annual and individual pricing contracts and agreements. You will report to the Sales Director. This is a remote position based in the Southwest region (US).

Minimum Requirements:

• 5+ years of financial services experience with experience in overachievement and selling complex solutions.
• Demonstrated experience uncovering sales opportunities for marketing, risk, analytic, fraud and software solutions within financial services.
• Experience with risk management challenges and growth demands within the credit union and banking industry.
• An understanding of customer priorities and the plans designed to deliver revenue and profit expectations.
• A passion and commitment to excellent customer service.
• Bachelor's degree required.

Benefits:

• Experian Elite – Annual trip for Top Performers.
• 15 days of vacation accrual annually, five sick days, two volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance and more.
• Employee stock purchase program and 401K matching and immediate vesting.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.