At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.
If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
Reporting to the Senior Manager Customer Experience Strategy, this individual will work to safeguard customer experience through research, development, and application of best practices. This individual will manage two core streams to transform our Virtual assistant:
These programs are revolutionizing the business and establishing guard rails for the expansion of generative AI. This individual requires solid project management, leadership, and problem-solving skills with the ability to manage deliverable execution and collaborate with cross-functional teams. A strong communicator and influencer, this individual must be resilient and use creativity to challenge the status quo.
The individual will lead research and design strategy for the VA customer experience. This role requires collaboration with teams across BizOps, Operations, and Google to coordinate alignment across each business unit. They will:
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell, please email our Diversity & Inclusion Team at inclusion@bell.ca.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.