Jobs in Waterloo, Canada

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team.

• Assist in the implementation, configuration, maintenance and monitoring of enterprise server, storage, and backup systems for On-premise Data Centre environments
• Assist in data centre, server, and network related projects to support all lines of business
• Proactively monitor system performance and utilization and implement performance tuning and capacity management
• Ensure that the environment is always up to date (implementing patches, service packs, etc.)
• Respond to alerts and escalations to troubleshoot and correct server & storage issues
• Manage data center inventories related to systems, space and requests for moves, additions and changes of hardware
• Document procedures, logical & physical configuration, and perform knowledge transfer to peers and stakeholders
• Document problems and resolution for future reference
• Build and maintain vendor relationships, to ensure currency, awareness of new/underused features, and effective procurement
• Provide input to IT and Product roadmaps, leveraging current and future technologies and features, in a hybrid cloud environment
• Identify and implement improvements to operations, systems performance, and BCP/DR plans, through more efficient use of existing, and the introduction of new, technologies/tools/processes
• This position requires on-call/standby for a 24/7 operation.

• A degree or diploma in IT, computer science or related discipline
• 5+ years of IT Systems and Storage experience, ideally in a multi-Data Centre environment
• Must have expert-level knowledge with Microsoft HyperV, and experience with additional primary technologies: Pure Storage, and Cohesity backup solutions.
• Knowledge or experience in any of the following is considered an asset:
  • VMware ESXi and related products/technologies
  • Oracle KVM hypervisor
  • Brocade, or similar SAN technologies
  • Enterprise backup solutions
  • Microsoft Windows and Linux server Operating Systems
  • Scripting and automation tools such as Ansible, Terraform, and PowerShell
  • Disaster Recovery Plan creation, implementation, and testing
  • Azure or AWS cloud infrastructure, and hybrid cloud implementations
  • Networking technologies and systems
• Efficient and accurate troubleshooting and remediation skills
• Effective and proactive collaboration with development teams and other colleagues/stakeholders
• Excellent communication, presentation, and documentation skills
• Demonstrated analytical and leadership skills

This is a remote position, open to applicants authorized to work in Canada. This position requires the employee to go to the Data centre in Brampton and Cambridge twice a month or as needed.

$90,000 to $100,000 CAD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.