Location: Remote-based office within Ontario, Canada
Status: Permanent full time
Schedule: The Customer Contact Centre is open between 8am-9pm EST, Monday-Friday; Rotating weekly shifts, rotating Saturdays. 8-hour daily shifts will vary throughout the week during this timeframe.
The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is integral in assuring Lifemark can provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients, and customers/adjusters in a fast-paced environment, with a high level of professionalism and confidentiality, is crucial to this role.
The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful, and efficient. Expert-level written, verbal communication, and interpersonal skills are required, as well as strong decision-making ability and attention to detail. This person must be exceptionally well organized, flexible, and enjoy the challenges of supporting a variety of key customers.
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.