Bilingual Service Desk Specialist - Contract

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

1. Provide Service Desk technical support to users either via phone or email as required.
2. Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, enterprise applications/systems.
3. Contribute to team innovation through ideas for process improvement and efficiency.
4. Develop, implement, and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.
5. Document all problems and solutions in the Service Desk Tracking System.
6. Build relationships with customers.
7. Be available to work rotating schedules if needed, which may include evenings, weekends and holidays.

Skills & Qualifications:

1. College diploma or university degree in the field of computer science or technology.
2. Exceptional customer service and interpersonal skills, with a focus on rapport-building.
3. 2 years of related experience.
4. Ability to clearly communicate over email and phone.
5. Related technical experience in either a work or school environment.
6. Proven analytical and problem-solving abilities.
7. Ability to effectively prioritize and execute tasks in a fast-paced environment.
8. Experience working in a team-oriented, collaborative environment.

What Compugen Offers You:

1. Exciting, fast-paced challenging work environment
2. A culture where authenticity and diversity are valued
3. Professional development
4. Participation in Women in Technology Network
5. Opportunities to give back to our local communities
6. Collaborative supportive team members
7. Remote work/hybrid work options
8. Work/life flexibility

Equity Statement

At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

Poste : Analyste de centre de service bilingue

Lieu : Partout au Canada (Travail à domicile)