Duty Manager jobs in United Arab Emirates

Job Description

• The Duty Manager is expected to lead by example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper operation of the following sections: Front Desk, Group Coordinator, Operator, and Business Centre.
• The Duty Manager will be available at the Hotel 24 hours a day.

• The Duty Manager ensures all staff on duty are immaculately groomed and wear the correct and complete uniform.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number of staff on duty in each section.
• The Duty Manager reports any discipline problem to the Front Office Manager/ Assistant Front Office Manager and must be fair in any staff disciplinary action required during their absence.
• The Duty Manager will ensure the full motivation of the team and create a positive work atmosphere to encourage better service quality and minimize turnover.

The Duty Manager is the only representative of the Senior Management 24 hours a day and must be versatile to handle various situations.

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. They must use tact and diplomacy to rectify situations quickly, ensuring guest satisfaction while respecting procedures.
• The Duty Manager will maintain contact with the Front Office Manager to report any guest comments or problems, ensuring good coordination and communication.
• To maintain an accurate record in the Duty Manager's logbook of items and incidents of concern to management.

• The main area of work for the Duty Manager is the Lobby, and they will spend their time there unless away on a specific mission to coordinate overall lobby activity and engage with guests.

• The Duty Manager will participate in daily Front Office Manager briefings and weekly Front Office Meetings, bringing questions, case studies, and new ideas for discussion.
• The Duty Manager will provide full information and updates to all Front Office staff and encourage interactivity to address their questions and problems.
• To ensure a relevant Duty Manager logbook is maintained and updated, checking logs from different Front Office sections to keep communication lines open.
• Responsible for a detailed Duty Manager Handover, reviewing daily activities, problems encountered, follow-ups needed, and incomplete tasks.

• To ensure overall coordination of Front Office Operations and assist all sections of the Front Office department.
• Responsible for maintaining Front Office Standards and Procedures in line with Dusit Policies.
• To ensure proper follow-up of room requests and coordination with housekeeping regarding cleaning priorities.
• Responsible for ensuring that all Financial and Audit Procedures are respected, conducting daily controls, and signing official documents.
• To ensure the close of the day is done correctly, verifying the accuracy of reports issued by Front Office.
• To ensure immigration registration is completed as per established procedures.
• To keep full records of incoming and outgoing items in the Duty Manager Safe.
• To motivate staff regarding selling and up-selling programs and ensure compliance with instructions received.
• To respect the privacy of guest information and ensure confidentiality.
• To ensure all Front Office areas are clean and tidy at all times.

• The Duty Manager will coordinate with Security for any Safe Opening in the hotel and record actions appropriately.
• In the event of fire, the Duty Manager will coordinate as per emergency procedures and ensure staff control their duties during the situation.
• To alert Security for any suspicious behavior or conflicts and report these incidents in the Duty Manager's logbook.

• Continuous learning through own Individual Development Plan (IDP).
• Any other duties as assigned by the superior.

• Represents Dusit's brand and values at all times, establishing relationships and delivering exceptional guest experiences.

• Communicate and embrace the Company's culture (Vision, Mission, and Values), leading by example and cascading these to all subordinates.

• Ensure confidentiality and secure storage of all intellectual property and databases, adhering to Dust Internet and Email policy.
• Maintain confidentiality of Hotel, Customer, and Staff information during and after employment.

• Minimum education of a Bachelor’s degree in Hotel Management or a relevant discipline.
• Minimum of 5 years in Front Office experience in a similar capacity, preferably in a 5-star environment.
• Knowledgeable in Front Office Operations.
• Excellent English communication skills, both written and spoken.
• Professional disposition with excellent interpersonal skills.