Duty Manager

Responsibilities

• Manage and supervise all tasks of his / her staff to ensure guests receive prompt, cordial attention and personal recognition
• Assist the Front Office Manager in all aspects of his / her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability, room types, accuracy of room count and rate categories
• Maximize occupancy, revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Approve upgrades and special amenities in absence of manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
• Work with Finance in the preparation and management of the department’s budget

Qualifications

• Good organisational skills
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Previously working in Accor is a plus
• Knowledge of opera property Management System
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Location: Duty Manager • Dubai, Dubai, United Arab Emirates