Control Center Duty Officer Aviation Security

1. Monitoring and Surveillance:

• Continuously monitor realtime operational data communication channels or surveillance systems for anomalies or incidents.
  
• Oversee multiple systems (e.g. CCTV alarm systems, SCADA, or other monitoring technologies) to ensure optimal functionality.
  
• Respond to system alerts, alarms, or emergency situations promptly, ensuring proper protocols are followed.
  

2. Incident Management:

• Serve as the first point of contact for emergencies or operational disruptions.
  
• Coordinate with field teams, internal departments, and external agencies (e.g. emergency services) to resolve issues efficiently.
  
• Log incidents, decisions, and actions taken, ensuring all details are recorded for further analysis or reporting.
  

3. Communication and Coordination:

• Ensure clear, timely, and efficient communication with field personnel, managers, and other stakeholders.
  
• Liaise with internal departments to ensure that realtime updates and status reports are provided to management.
  
• Maintain communication flow between shifts, ensuring that information is passed on smoothly to incoming teams.
  

4. Operational Support:

• Support daily operations by ensuring all control center systems are functional and performing regular system checks.
  
• Perform troubleshooting for system errors, escalating issues to technical teams when necessary.
  
• Assist with contingency planning and help implement response measures during emergencies or system failures.
  

5. Shift Management:

• Oversee and manage activities during assigned shifts, ensuring that operations are consistent and uninterrupted.
  
• Maintain shift logs, ensuring that all key decisions, incidents, and operational updates are recorded.
  
• Ensure handovers between shifts are efficient, with all important updates communicated to the incoming shift team.
  

6. Compliance and Reporting:

• Ensure that all operations adhere to company policies, safety standards, and regulatory requirements.
  
• Prepare and submit reports on daily activities, incidents, and any operational inefficiencies.
  
• Contribute to the creation and review of standard operating procedures (SOPs) to improve operational performance.
  

7. Crisis Management:

• Take the lead during emergency situations by following predefined emergency protocols and mobilizing appropriate resources.
  
• Work closely with emergency response teams or first responders to ensure effective handling of critical incidents.
  

8. System Maintenance:

• Report any faults, system errors, or technical issues to the relevant maintenance or technical departments.
  
• Assist in regular testing, calibration, or updating of systems to ensure smooth operations.
  
• Stay updated on technological advancements in control center tools and equipment.
  

Requirements
Education:
Bachelor's degree or equivalent, minimum 4 years of experience in the Aviation Security Domain.

Required Experience:

Unclear Seniority