Customer Support Specialist jobs in United Arab Emirates

We are seeking a dedicated and customer-focused Officer Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

• Achieve sales targets.
• Serve as the primary point of contact for customer inquiries, concerns, and requests.
• Respond to customer queries through various channels including phone, email, and chat.
• Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary.
• Maintain accurate records of customer interactions and transactions using CRM systems.
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
• Collaborate with cross-functional teams to improve customer experience and service quality.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Participate in ongoing training and development programs to enhance customer service skills.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

• Strong verbal and written communication skills in both Arabic and English.
• Excellent problem-solving abilities and attention to detail.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Proficiency in customer service software and CRM systems.
• Previous experience in customer service or a related field (1-2 years preferred).
• Bachelor's degree preferred.
• In-depth knowledge of UAE culture and business practices.
• Ability to remain calm and professional in challenging situations.
• Strong time management and organizational skills.
• Flexibility to work in shifts including weekends and holidays if required.
• UAE national status (Emiratization requirement).

No

Full-time