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IT Support Engineer
Job summary
A technology solutions provider in the United Arab Emirates is seeking an IT Support Specialist to enhance the efficiency of computer systems. You will be the first point of contact for users needing assistance, with responsibilities ranging from troubleshooting issues to performing system maintenance. The ideal candidate should possess at least 3 years of experience in a similar role and demonstrate proficiency in Microsoft Office 365. This role demands a proactive approach to user support and IT infrastructure management.
Qualifications
- Minimum of 3 years' experience in a similar IT support role within the UAE.
Responsibilities
- Act as the first point of contact for users seeking technical assistance.
- Ensure optimal performance of computer systems and maximize user productivity.
- Install and configure computer hardware, operating systems, and software applications.
- Monitor and maintain IT infrastructure.
- Assess technical issues and determine effective solutions.
- Perform remote troubleshooting using diagnostic tools.
- Document incidents and resolutions in detailed logs.
Skills
- Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
- Ensure optimal performance of computer systems and maximize user productivity.
- Install and configure computer hardware, operating systems, and software applications.
- Monitor and maintain IT infrastructure, including computer systems and networks.
- Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
- Assess technical issues and determine the most effective solutions based on available information.
- Perform remote troubleshooting using diagnostic tools and techniques.
- Escalate unresolved issues to higher-level support teams as necessary.
- Provide timely and accurate updates on the status of IT support tickets.
- Document incidents, resolutions, and system events in detailed logs.
- Follow up on open tickets and ensure all updates are properly recorded.
- Maintain scheduled backups and ensure secure storage of backup.
- Minimum of 3 years' experience in a similar IT support role within the UAE.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.