Senior IT Application Support Engineer

Roles and Responsibilities:

• Provide level 2 support of our trading and non-trading systems.
• Provide out of office hours support where applicable and work in a shift rota.
• Act as a liaison between users/traders, external customer support, and other technology groups (Product Development and Engineering).
• Work with various technology teams to lead problem resolution.
• Document outages and take an active role in Incident Management.
• Monitor, measure, analyze, and report parameters constituting the technology of Exinity production trading and non-trading environments.
• Add to the monitoring infrastructure to allow more proactive detection of problems and issues.
• Monitor our trading systems, non-trading applications, and the underlying infrastructure (i.e., OS, Server, and Network).
• Identify risks and provide guidance around timing of changes and releases.
• Develop and maintain technical support documentation.
• Investigate user queries via log files and process interaction (e.g., order issues, flow breaks, booking issues, and pricing).
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
• Work closely with DevOps, QA, Dev Infrastructure, and business teams for software and scripts rollouts using best practices from IT Service Management/ITIL.
• Perform post-release testing after application upgrades and/or releases.
• Interact with offshore teams and communicate issues effectively and clearly.
• Problem-solve and diagnose incidents reported by the L1 team, determining the priority and scope of the issue and appropriate escalation.
• Create/enhance tools to make operational workflows more automated and less error-prone.

Qualifications:

Essential:

• Ideally Graduate Level (Not a must though).
• Must have a minimum of 5 years experience in an application support role (L2).
• Proficiency in either PowerShell or Python, or have used them previously to automate tasks.
• Good knowledge of SQL and databases.
• Must be a team player with the ability to work under pressure.
• Excellent troubleshooting/problem-solving skills across a wide variety of technologies and disciplines.
• Previous experience in supporting multi-tiered applications.
• Must have exposure to distributed systems.
• Fluent English (written and spoken).
• Passion for technology, willingness to learn, and self-improve.
• Ability to prioritize and work independently, placing high value on improving processes and procedures.
• Exposure to programming languages such as C# or Go is a plus.
• Experience within the financial sector, ideally in a trading environment.
• Be part of on-call support rota, including weekends.
• Good understanding of infrastructure processes and concepts such as TCP/IP stack, diagnosing connectivity issues, and load balancing.
• Experience working with open-source tools such as Elastic Search, Grafana, Time Series Databases, or similar.
• Excellent analytical and problem-solving skills.
• Exceptional attention to detail.

Desirable:

• Experience in MT4/MT5 administration/support will be considered an advantage.
• Knowledge of Linux command shell navigation.
• Experience working on a trading floor.
• Experience with FIX/Exchange protocols is a plus.
• Experience working in an Agile/Scrum environment.
• Connectivity and order routing in an equity trading environment.
• Experience and exposure to version control systems such as GitLab or GitHub.
• Exposure to Jira and Confluence.
• Understanding of messaging systems (e.g., messaging queues).
• Understanding of Site Reliability Engineering and DevOps concepts and practices.

Additional Information:

Benefits:

• Competitive salary.
• Discretionary performance-related bonus.
• Paid sick leave days for self and for taking care of your dependents.
• Interest-free loans.
• Hybrid working policy.
• A focus on your wellbeing, including talks and access to self-development tools.
• Flexi benefits / Quarterly allowance.
• Global Employee Assistance Programme.

Remote Work: No

Employment Type: Full-time