Technical Support Engineer - Building Automation Systems & Controls

Bachelor of Technology/Engineering (Electrical, Electronics/Telecommunication), Bachelor of Science (Electronics)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

What you will do

The MEA Technical Support -- BAS & Controls is an advanced technical support role reporting to the Sales Operations Manager. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support, field support, technical updates, application assistance on current and discontinued products, and training services for our BAS & Controls Customers.

As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact on our customer experience.

How you will do it

As a Technical Support Engineer, you will set up a support program in order to provide accurate and timely assistance to our customers with your technical expertise covering both pre-sales and post-commissioned technical queries. You have an in-depth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues that are reported through the technical support channel.

You are a natural self-starter, problem solver, and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-oriented attitude.

What we look for

Required

• Bachelor degree in Electrical / Electronics Engineering or equivalent
• Minimum 5 years technical support experience in Controls/Building Automation Systems.
• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team, channel partners, consultants, distributors, and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE
• Fluent in English; Arabic is an advantage.

Desired Candidate Profile

• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team, channel partners, consultants, distributors, and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE
• Bachelor degree in Electrical / Electronics Engineering or equivalent