It Support Engineer jobs in United Arab Emirates
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Senior Technical Support Engineer
Job summary
A leading tech company in Dubai is looking for a Senior Technical Support Engineer to optimize and troubleshoot Unified Communication networks. The ideal candidate will possess strong knowledge of Cisco and NICE Cxone solutions, alongside analytical and interpersonal skills. Responsibilities include providing technical support, developing customized solutions, and managing small projects. A Bachelor's degree in Computer Science and at least 4 years in the field are required, enhancing your career in a dynamic environment.
Qualifications
- Experience in support operations of Unified Communication solutions.
- Certified in Cisco Collaboration, Contact Center or NICE Cxone.
- Preferred ITIL Foundation certification.
Responsibilities
- Optimize, implement, and troubleshoot Unified Communication network.
- Provide technical support for Cisco and NICE Cxone solutions.
- Analyze and develop customized solutions based on business needs.
Skills
Education
Tools
Job Title:Senior Technical Support Engineer
Job Purpose: The Unified Communications Support Engineer is responsible tooptimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions. They are responsible for providing technical support and guidance to businesses analyzing business requirements and developing customized solutions that meet those requirements.
Experience:4
- Optimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions.
- Provide technical support and guidance to Corporate and Contact Center end-users on the use and enhancements ofCisco IPT Mitel IPT NICE CxoneNice software solutions.
- Analyze business requirements and develop customized solutions based on business requirements.
- Test troubleshoot and provide solutions for issues and requirements and ensure they are functioning correctly.
- Able to manage small enhancement projects.
- Scripting and knowledge about APIs Integration
- Understand Contact Centers solutions and able to troubleshoot daily operations cases.
- Implement new services like new omnichannel call center setup on IVR scripting on NICE CXone
- Develop and maintain technical documentation related all Unified Communications solutions.
- Collaborate with cross-functional teams to ensure that the Unified Communications solutions meet business needs.
- Stay up to date with the latest developments in Unified Communication Solutions and incorporate those developments into solutions as appropriate.
- Bachelors degree in computer science Information Technology or related field.
- At least 4 years of experience in support operations of Unified Communication solutions.
- Strong knowledge of Telephony and Contact Center solutions.
- Excellent analytical and problem-solving skills.
- Strong knowledge of Data and Voice Networking concepts.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Certified in any of Cisco Collaboration/Contact Center or NICE Cxone (Preferably both).
- Preferred to have ITIL Foundation certification
Required Experience: Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.