IT Network Support Engineer

Bachelor of Technology/Engineering(Computers)

Nationality: Filipino

Vacancy: 1 Vacancy

Job Description

Network Administration:

• Configure, install, and maintain routers, switches, firewalls, and other network devices.
• Monitor network performance and ensure high availability and uptime.
• Troubleshoot and resolve network issues, including connectivity and security concerns.
• Implement network security measures, including firewalls, VPNs, and antivirus solutions.
• Manage IP addressing, VLANs, and network segmentation.

Technical Support:

• Provide first-line support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve IT support requests via email, phone, or in person.
• Maintain and update IT documentation, including network diagrams and troubleshooting guides.
• Train staff on IT best practices and security awareness.

System & Security Management:

• Manage and maintain servers, including Active Directory, DNS, DHCP, and email systems.
• Ensure system backups and disaster recovery plans are in place and tested.
• Implement cybersecurity policies and ensure compliance with company IT security standards.

Software & Hardware Support:

• Install, configure, and upgrade software and operating systems.
• Maintain IT assets, including desktops, laptops, and peripherals.
• Coordinate with vendors for hardware/software procurement and support.

Desired Candidate Profile

• Education: Bachelor’s degree in IT, Computer Science, or a related field.
• Experience: 6+ years of experience in IT support, network administration, or a similar role.
• Technical Skills:
  Hands-on experience with networking protocols (TCP/IP, DNS, DHCP, VLANs).
  Knowledge of firewall management and security principles.
  Experience with Windows and Linux operating systems.
  Proficiency in troubleshooting hardware, software, and network issues.
  Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
• Certifications: CCNA, CCNP, MCSA, ITIL, or equivalent.
• Soft Skills: Excellent problem-solving, communication, and teamwork abilities.

Employment Type: Full Time

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• IT Hardware Support
• IT Hardware Repair & Maintenance

Keywords:

• CISCO Certified