Customer Service Representative

Secondary School, Intermediate School, Diploma, Any Graduation

Nationality: Any Nationality

Annual Leaves: As Per Labour Law, Medical Insurance, Paid Leaves, Visa

Vacancy: 1 Vacancy

Job Description

• Act as the first point of contact for customers, expertly addressing inquiries and resolving concerns with a friendly demeanor.
• Provide detailed product information and service guidance, helping customers make informed decisions.
• Follow up with customers post-interaction to ensure satisfaction and gather feedback for continuous improvement.
• Collaborate with team members in brainstorming sessions to improve customer service strategies and operational efficiency.
• Participate in training sessions to enhance skills and stay updated on new products or service changes.
• Demonstrate empathy and active listening skills, ensuring customers feel valued and understood throughout their experience.

Desired Candidate Profile

• High school diploma or equivalent; a degree in communications or business is a plus.
• Exceptional problem-solving abilities, with a knack for thinking on your feet to resolve issues swiftly.
• Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
• Strong organizational skills to manage multiple tasks and prioritize effectively under pressure.
• Resilience and a positive attitude, with the ability to handle challenging situations gracefully.