Customer Support officer

AtRAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

As a Customer Support Officer, your responsibility is to ensure delivery of quality service and provide ongoing support for the Business Banking Commercial Team. Assume joint responsibility with RMs/SRMs in the administration of the portfolio in order to adhere to the service standards of the unit.

What You’ll Do

• Assisting RMs/SRMs to achieve their objectives through providing support for operational submissions/transactions.
• Assisting in portfolio management through monitoring of deficiencies, compliance issues, etc., and reporting the same.
• Liaising regularly with various departments including but not limited to Treasury, Operations, Legal, and Compliance, within the bank and managing requests and enquiries pertaining to transactions and/or documentation.
• Assisting in portfolio management and ensuring minimal document deficiencies.
• Attending to clients’ enquiries and coordinating with various departments to ensure resolution in a timely manner.
• Initiating RB5, AECB, Probe, World, Aloc, Google, and CBRB checks, etc.
• Assisting with account opening, profile changes, digital banking applications, authorization letters, balance confirmations, etc.
• Consolidating reports and submissions to relevant departments, such as BB-Products, Compliance, etc.
• Managing IBPS/Cross-sell/BPM applications, among others.
• Exploring and highlighting business opportunities in the Unit’s portfolio.