Customer Service Representative

• Must be Fluent in English and Mandarin
• Assist clients worldwide through live support
• Answer emails assisting with the opening of client accounts, amending existing accounts, maintaining client records, and liaising with appropriate departments
• Impeccable telephone etiquette and management
• Handle Backoffice queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for opening new accounts

Qualifications :

• Fluent in English and Mandarin
• Knowledge of any other languages is an advantage
• Good command of communication skills required
• Ability to work efficiently under pressure
• Proficient in MS Office applications and computer skills
• Knowledge of Financial Markets will be considered an advantage
• Previous experience in a similar position will be considered an advantage

Additional Information :

• Competitive salary
• Discretionary performance-related bonus
• Paid sick leave days for self and for taking care of your dependents
• Interest-free loans
• Hybrid working policy
• A focus on your wellbeing including talks and access to self-development tools
• Flexi benefits / Quarterly allowance
• Global Employee Assistance Programme

Remote Work : No

Employment Type : Full-time