Customer Service Associate

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.
What you will do:
Description of Accountability:
Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues.

1. Uses the Ready to Trade Checklist and product specification checklist to maintain opening Standards.
2. Ensures products are displayed according to visual display standards for opening and maintained at all times.
3. Implements principles of ‘Clean As You Go’ for kit, counters, and seating areas.
4. Logs equipment failures in line with the checklist provided.
5. Prepares the product for the customer focusing on presentation, quality, and efficiency as per the SOP.
6. Maintains a high level of personal and food hygiene at all times.

Aware of sales targets and uses this information to drive additional sales.

1. Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition, and price range.
2. Seeks opportunity to promote deals and offers, upsell, and offer perfect partner products.
3. Drives Units Per Transaction by ensuring correct products are in the right place and replenished.
4. Helps the customers to shop via the different options.

1. Provides targeted product tasting to educate customers on new products, increase product awareness, and increase sales where applicable.
2. Understands what the point of difference is between M&S products and the equivalent products with other retailers.
3. Uses selling skills and in-depth knowledge of products to personally drive sales.

Replenishes products throughout the trading day.

1. Checks stock reports for new and replenished lines and ensure they are displayed.
2. Maintains the integrity of the store stock system, including the correct recording of waste and tasting quality through manual input of all checklist and timely submission to the admin team for input into the system.
3. Drives stock accuracy processes through stock counts, stock take, log system.
4. Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count.

Maintains a safe and legal working environment for customers and colleagues.

1. Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area.
2. Maintains the cold chain and frozen temperature requirements.
3. Ensures all legal ticketing process and decor within section is delivered to policy.
4. Delivers a safe working environment for both customers and colleagues.
5. Carries out price checking, actions red alerts.
6. Maintains a high level of personal and food hygiene at all times.
7. Uses equipment in line with health and safety principles and training.
8. Takes responsibility for maintaining store equipment.
9. Has an awareness of potential hazards and takes appropriate action.