Software Developer jobs in South Africa

To provide helpdesk support to customers, assisting them with hardware and software via phone and e-mail.

Visit customers to assist with technical issues.

1. Provide technical support; answering support queries via phone, email, and ticket system.
2. Take clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
3. Maintain a high degree of customer service for all support queries and adhere to all service management principles.
4. Take ownership of user problems and be proactive when dealing with user issues.
5. Troubleshoot system and network problems and diagnose and resolve hardware or software issues.
6. Set up new user accounts and profiles and deal with password issues.
7. Escalate more complex calls to a more senior IT Support member in a timely manner.
8. Maintain a log of any software or hardware problems detected (within ticketing system).
9. Support users in the use of computer equipment by providing necessary training and advice.
10. Install and configure computer hardware, operating systems, and applications.
11. Monitor and maintain computer systems and networks.
12. Maintain ISO compliance at all customers.
13. Maintain network security and compliance.
14. Complete daily verifications on all critical systems including, but not limited to: backups, event logs, antivirus, and firewalls.
15. Maintain allocated customer network infrastructure with emphasis on reliability, uptime, compliance, and security.
16. Maintain a high degree of professionalism while on customers' premises.
17. Conduct network audit reports as stipulated by internal and external auditors.
18. Adhere to ticketing system procedures with emphasis on ticket completion within allocated SLA timeframes.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Flexible hours to meet customer demands and requirements.

N+ networking diploma or minimum of 3 years practical experience in IT. Previous helpdesk (telephone) support experience will be beneficial. Microsoft Office administration will be an advantage. TCP/IP (Networking) and .11 (wireless) experience. Domain controller experience will be an advantage.