It Software Engineer jobs in Malaysia

Are you passionate about healthcare,technology,and cybersecurity? Join our medical software department as an Application Analyst, whereyou'llplay a pivotal role in customizing andoptimizingour medical platform for our customers while addressing information security and privacy needs.

In this role,you’llwork closely with hospitals and medical device companies to understand their requirements and configure our medical platform to meet their specific needs. As such, you will enhance operational efficiencies and improve patient care worldwide. You’llalso directly contribute to the seamless adoption of our medical platform for new and existing customers. Your responsibilities will encompass the end-to-end management of customer onboarding,ensuringa smooth transition and providing support to maximize customer satisfaction.

• Engage with internal and external customers to gather andanalyzetheir needs, ensuring solutions are tailored to meet customer requirements
• Define and implement effective business configuration and rules in JSON format to customize the software functionality
• Perform testing of customized business configurations to ensure they meet customer requirements, including conducting peer reviews tovalidatethe accuracy and quality of the configurations
• Onboard new customers and collaborate with market management,sales,and customer support roles to ensure a smooth transition to the medical platform and provide necessary training and support
• Accurately document and manage change requests following the established processes
• Provide engaging demonstrations to customers and communicate effectively to clarify needs andshowcasesolutions
• Actively contribute to the ongoing improvement of business processes tooptimizeefficiency and enhance customer satisfaction
• Collaborate with internal teams such as security, privacy, and compliance to complete cybersecurity questionnaires and address customer inquiries, ensuring all responses align with corporate policies and industry standards like ISO 27001, GDPR, and HIPAA
• Monitor customer security and privacy expectations, sharing potential gaps or areas for improvement with internal teams

• Bachelor's or master's degree in a technical field
• 5+ years of experience in similar roles (configuration analyst, l2/l3 support, QA engineer, etc.), technical client-facing experience is a plus
• Proven ability to work independently, take initiative, and contribute to the growth of the team
• Excellent analytical skills with a keen attention to detail
• Experience in testing software customizations or a strong attention to quality
• Strong documentation skills to ensureaccurateand thorough records of change requests and processes
• Strong organizational skills with the ability toprioritize and manage multiple tasks efficiently
• Excellent oral and written communication skills in English, with a customer-centric mindset
• Ability to effectively collaborate and communicate with geographically distributed teams across different time zones
• Naturally curious, proactive, and eager toacquirenew knowledge, stay updated with new developments, and consistently sharpenexpertisein the domain or technology
• Demonstrate a solid understanding of security concepts, including firewalls, WAF, vulnerability scanning, penetration testing, threatmodeling, encryption, and data protection techniques

• Knowledge of BPMN or UML
• Experience in the healthcare industry or familiarity with medical software
• Understanding of software development life cycle (SDLC), Agile tools and methodologies, basic programming skills, JSON/XML, and experience with Azure DevOps/Git, certification in relevant technologies or methodologies (e.g., ITIL, Agile)