Service Delivery Manager jobs in United Kingdom

Join us a G7 Technology Delivery Manager for our client the Home Office.

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

How Specialist Talent Works:

At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries.

The Role:

As a Senior Technology Delivery Manager, you will be responsible for delivering products within agreed timescales, to cost and quality standards. Depending on the product, you may be responsible for 2-3 smaller delivery teams, or alternatively a single delivery team to deliver a more complex/technical product. You will work in close partnership with Product Managers in order to deliver value against the product vision. You will work with senior stakeholders, effectively translating technical concepts and influencing where necessary.

You will be expected to use your experience and expertise to work with flexibility, selecting and applying appropriate delivery techniques based on the requirements of the delivery. You will be required to flex the delivery approach to get the best out of your teams, providing them with support and guidance to enable successful delivery. You will work with colleagues in Home Office Commercial when contracts need organising and negotiating. You may be required to facilitate governance meetings and mechanisms and/or select the right people to join these discussions.

In addition to this, you will be expected to mentor, coach or line manage less senior members of the delivery community, sharing your experience and knowledge. As a member of the DDaT community, you will also contribute to cross-government communities of practice and help to set good practice and standards.

Responsibilities:

• Translating a single product roadmap into one complex, or multiple delivery plans, considering the people and skills required for each delivery team and using delivery data to set milestones based on forecasts where possible.
• Delivering in line with the capacity and availability of the delivery teams, leveraging frameworks to find the right suppliers when necessary, and budgeting effectively for resourcing needs.
• Effectively managing risks, issues, and dependencies, acting on delivery data and adapting ways of working to mitigate risks.
• Forming a partnership with Product Managers to effectively influence relevant senior stakeholders, translating technical concepts to non-technical stakeholders.
• Assessing the effectiveness across multiple delivery teams, engaging and motivating teams in different ways depending on their needs, and facilitating collaboration across delivery teams when required.
• Using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within the delivery team.

You will also be expected to carry out the following day to day activities:

• Making conscious trade-offs that balance speed, scope and quality across all dimensions of delivery.
• Ensuring that any tech debt incurred has a strategy for repayment and is understood by all stakeholders.
• Using experience of effective delivery to advise on the day to day ways of working in order to bring out the best in teams, facilitating appropriate team ceremonies where necessary.
• Providing support and guidance to Technology Delivery Managers and wider team members, in line with individuals’ needs, with the aim of making the team as successful as possible.

Skills & Experience:

You’ll have a demonstrable passion for delivery with the following skills or proven experience in:

• Creating and maintaining delivery plans that highlight forecasts/estimates and confidence levels.
• Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders.
• Using your well-developed people skills to set individuals up for success and help create an effective team environment.
• Using previous experience, expertise and current metrics to identify, understand, and improve team delivery performance.
• Applying appropriate techniques taken from different methodologies to effectively deliver successfully within a given context.
• Managing budgets and commercial supplier relationships.
• Understanding what good governance looks like and how to implement improvements.
• Acting as the Delivery Manager for one or more delivery teams through a complete delivery lifecycle (prepare, deliver, improve).
• Governance, risk and compliance experience.
• Change Implementation experience.

About us:

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want. We have a range of benefits you will receive alongside your salary.

Our culture:

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.

Our commitment to diversity:

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.