Our clients are a top tier IT Technology company, focusing on cutting-edge technologies with top-tier clients. They are seeking to hire an experienced IT Support Engineer.
Key Responsibilities
Manages generally small to medium-sized projects in accordance with the Company’s project methodology and to a high level of customer satisfaction. Assists in the sales process as required, and then brings customer orders to a live status, balancing the need for a speedy, cost-effective, and customer-oriented delivery experience.
Project Delivery
- Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
- Ensure projects are delivered within tolerance: time to project completion date, cost, and quality.
- Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.
- Establish an appropriate test plan according to customer requirements.
- Manage virtual project teams as required.
- Ensure projects have met key milestones before they progress to subsequent delivery stages.
- Implement appropriate project controls at the initial project initiation stage including any risk, issue logs, or change control methods as per internal processes.
- Ensure internal systems and reporting tools are maintained to reflect the current state of a project.
- Undertake project debriefs to identify, review, and propose improvements that you, the project management team, the wider business, and customers will benefit from.
Experience Required
- PRINCE2 or equivalent Project Management training/certification, ITIL.
- Degree Educated, 2:1 or above.
- Experience working in the IT and Telecoms sector.