Jobs at Ocado in United Kingdom

Vacancy Name Operations Associate - Ocado Ads

Vacancy No VN1184

Job Type Permanent

Location Hatfield

Job Details

Role Title

Contract type : Permanent

Location : Hatfield (Hybrid working - 3 days in the office)

Working hours per week : 40 hours (Full Time)

Level : Associate

Application Closing Date : Monday 5th January

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.

We’re Ocado Retail , a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, . Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind , our same-day grocery delivery service.

As the Operations Associate at Ocado Ads, you will be the engine room of our media business. You will play a critical role in bridging the gap between our sophisticated data products and our clients. You will take full ownership of the operational lifecycle for Beet (our insight platform), as well as our Onsite and Offsite media propositions. This is a highly cross-functional role requiring a mix of project management, technical platform administration, and stakeholder enablement.

• Lead the end-to-end technical setup for Off-site campaigns across social media platforms and data partners.
• Own the setup and training of the Ocado Ads Manager and provide operational support for retail media ad vendor integrations.
• Manage the onboarding and system setup for all new users across Beet, Onsite, and Offsite tools.
• Oversee the ongoing management of live campaigns to ensure technical delivery aligns with project specs.

• Design and run Insight training sessions for Beet, catering to both internal Ocado teams and external brand clients.
• Act as the subject matter expert for Ocado Ads Manager, providing hands‑on training to ensure users are self‑sufficient.
• Project manager, create and update "how-to" documentation and FAQs to support platform adoption and best practices.

• Manage the Beet Helpdesk, acting as the first point of contact for troubleshooting, bug reporting, and general platform inquiries.
• Work closely with the Propositions Lead to escal technical hurdles and provide feedback on platform usability.
• Provide day-to-day operational assistance to the wider media team to ensure smooth campaign execution.

• Own the monthly billing cycle across Ocado Ads solutions, ensuring all Beet subscriptions, Onsite media, and Offsite campaigns are accurately invoiced.
• Maintain the master project roadmap for Offsite media, ensuring all milestones—from data partner syncs to creative go‑live—are met.
• Continuously look for ways to streamline workflows to reduce manual processes and improve accuracy.

• Operational Mindset : You enjoy building processes and ensuring nothing falls through the cracks.
• Technical Savvy : Experience with ad‑tech platforms (e.g., CitrusAd, Epsilon, Facebook Ads Manager) or SaaS insight tools is a significant plus.
• Communication : Confident in presenting and running training sessions for diverse audiences.
• Detail‑Oriented : High level of accuracy in data entry, platform setup, and financial invoicing.
• Problem Solver : You are proactive in identifying bottlenecks and finding ways to streamline workflows.

• Around 2 years of experience in media operations, ad‑tech, or a fast‑paced retail environment.
• Strong proficiency in the Google suite.
• Proven ability to manage multiple projects simultaneously under tight deadlines.

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer :

Health & Wellbeing : Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save : Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter : Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element : your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome