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Jobs at Santander in United Kingdom
Debt Solutions Specialist – Hybrid UK
Santander USA
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GBP 60,000 - 80,000
Today
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Santander
Milton Keynes
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GBP 60,000 - 80,000
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Debt Solutions Specialist – Hybrid UK
Santander USA
Bradford
Hybrid
GBP 60,000 - 80,000
Full time
Today
Be an early applicant
Job summary
A leading financial services provider is seeking a Financial Care Specialist based in Bradford to support retail customers experiencing financial difficulties. Responsibilities include acting as the first point of contact for customers in arrears, providing tailored debt solutions, and enhancing customer experience. Successful candidates will demonstrate resilience and experience in a customer-driven environment. Competitive salary and excellent career progression opportunities are available.
Benefits
Starting salary of £24,992 plus a £500 annual cash allowance
25 days’ holiday plus bank holidays
Healthcare benefits at discounted rates
8% pension contribution
Company-funded death-in-service benefit
Opportunities for personal and professional growth
Qualifications
- Experience in a servicing, customer-driven telephony environment is required.
- Good communication and listening skills at customer and internal levels are essential.
- Experience in supporting vulnerable customers is preferred.
Responsibilities
- Act as the first point of contact for Retail Customers in arrears.
- Establish customer needs for sustainable debt solutions.
- Champion customer experience and service quality.
Skills
Customer-driven service experience
Good communication skills
Handling emotionally charged conversations
Personal resilience
Job description
A leading financial services provider is seeking a Financial Care Specialist based in Bradford to support retail customers experiencing financial difficulties. Responsibilities include acting as the first point of contact for customers in arrears, providing tailored debt solutions, and enhancing customer experience. Successful candidates will demonstrate resilience and experience in a customer-driven environment. Competitive salary and excellent career progression opportunities are available.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.