Customer Service Adviser jobs in United Kingdom

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet is looking for an Enterprise Account Executive to join our EMEA organisation. You will be responsible for increasing software and services sales by expanding existing customers' adoption along with targeting new logo acquisition. This is an incredibly exciting opportunity to help build out a strategically important vertical for Smartsheet.

This role is based at Smartsheet in London, UK (hybrid or UK, remote eligible) and reports to a Regional Manager, Commercial Sales.

• Exceed quarterly and annual software and services sales quotas
• Lead primary and secondary account teams by partnering with Sales Engineering, Consulting, Customer Success, Customer Outcomes, Marketing and Sales Development
• Contribute to the overall Public Sector GTM strategy
• Develop short and long-term growth and renewal strategies across your customer base
• Balance tactical execution whilst ultimately targeting complex, high-value solution-based deals
• Proactively develop unsolicited proposals that align with customer initiatives and position Smartsheet as an enterprise software solution provider with all areas of UK Public Sector
• Accurately forecast sales opportunities, while tracking and using critical metrics that predict sales success
• Perform other duties as assigned

• 3+ years of enterprise sales success with UK Public Sector accounts, with a track record of exceeding assigned quotas and receiving recognition for high-performance
• 5+ years experience selling enterprise software or services
• Understanding and experience of UK Government procurement frameworks and RFP processes
• Understanding and experience of selling directly and through partners
• Proven ability to manage a large and diverse pipeline of sales opportunities
• Proven experience in developing successful go-to-market strategies
• Proven experience executing complex, solution-based strategic sales processes
• World class sales basics in terms of pipe generation approaches, territory planning, account planning and deal execution
• Legally eligible to work in the UK on an ongoing basis

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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