Customer Care Assistant jobs in United Kingdom

As Key Account Manager, you will be joining a highly successful global business who are a leader in their market. The role is field-based, working with clients to maintain and build the customer base effectively, meeting customer needs. The role is full-time and permanent, offering a salary of between £45,000 to £47,000 and an OTE of up to circa £70,000. Being a national role, the ideal location would be the M4 corridor or central Midlands with easy access to the motorway network.

Purpose of the role:

To drive sales growth and profitability through effective account management, developing and maintaining strategic partnerships with key clients. Gaining a deep understanding of customer needs and market insights with a consultative approach as a trusted partner.

Key Accountabilities for the Key Account Manager:

1. Managing your account portfolio with product mix, margin, and turnover.
2. Develop strategic plans to manage the profit within the business using data analytics to identify emerging trends.
3. Assess and tactically grow account spend.
4. Build, nurture, and develop strong relationships with key stakeholders to maximise opportunity.
5. Work closely with internal teams to ensure effective communication and an efficient process.
6. Identify, negotiate, and secure new partnerships to expand market reach.
7. Maintain product information on customer platforms, managing e-commerce reporting to monitor, analyse, and optimise online sales through distribution channels.
8. Execute targeted product marketing campaigns collaborating with marketing.
9. Develop and maintain strong relationships with all internal teams to optimise efficiencies.
10. Develop a qualified pipeline.
11. Review and produce monthly reports on KPIs, trading, forecasting.
12. Coach and mentor BDMs.

Key Skills Required for the Key Account Manager Role:

1. Experience in a national key account role.
2. High levels of customer service.
3. Experience in understanding the procurement cycle would be an advantage.
4. Excellent negotiation and influencing skills.
5. Confident communication skills.
6. Ability to establish and nurture client relationships.
7. High levels of own initiative, energy, and drive.

What's in it for you?

You will receive a comprehensive induction plan to the company and role with plenty of support. The role offers a salary of between £45,000 and £47,000 with an OTE of up to circa £70,000, company car, 26 days holidays plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, social events, and more!

This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities. The offices are modern, bright, and offer great facilities.