Customer Care Assistant jobs in United Kingdom

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with nineteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.

The Key Account Manager role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within each of our local markets and provides opportunity for both Key Account Management and New Business Development as we look to further strengthen our market presence.

A background in the hire sector would be advantageous although not necessary; experience within a sales development environment role is essential.

1. Oversee, manage, and develop a defined portfolio of existing customer accounts.
2. Manage the growth and development of company key accounts in line with business growth goals.
3. Support and achieve delivery of sales growth targets for all FTH products and services.
4. Research, develop and deliver customer account proposals and agreements.
5. Identify and secure new business wins within defined territories in line with company sales revenue goals.
6. Work with local and regional teams and internal Marketing team to identify and maximise FTH new business opportunities.
7. Act as a brand ambassador across industry marketing and promotional opportunities.
8. Provide regional team and the overall business with market intelligence and insights.
9. Maximise customer awareness and trading performance via internal customer management platform.
10. Provide point-of-contact resource to maximise customer end-to-end experience.
11. Undertake and generate company sales performance reports as required to local management group.
12. Obtain and manage hire enquiries and orders when required.

1. Effective organisational and communication skills.
2. Committed to providing an industry leading service delivery approach to business development.
3. Capable of developing strong client relationships.
4. Strong presentation skills, both verbally and written.
5. Confidence to work on own initiative.
6. New business prospecting knowledge, skills and experience.
7. Good planning and preparation skills.
8. Flexible in approach to the role to meet business requirements.
9. Self-Confident.
10. Negotiating skills essential.
11. Time management essential.
12. Competent levels of IT understanding.
13. Proven experience in selling products & services to end user.
14. Entrepreneurial spirit.
15. Commitment to self-development.
16. High level of integrity and trust.

• Sales bonus scheme (first year on-target earnings of 50k+ and with an uncapped OTE).
• Loyalty bonus scheme.
• Pension - auto enrolment.
• 29 days holiday, inclusive of Bank Holidays.
• Perk Box.
• Birthday Gift.

Hours: Monday to Friday 7am to 5pm.