Job Req Number: 86956
Time Type: Full Time
The primary role of this position is to manage and lead customer implementation efforts, serving as the Customer Implementation Lead while also supporting internal projects and process improvements. This includes developing internal processes, conducting training, and adhering to standardized implementation methodologies for both products and customers. The role involves supporting the setup of the Control Tower System, managing project administration, and fulfilling the responsibilities of a Business Implementation Manager (BIM). Additionally, it encompasses addressing special customer reporting requirements, acting as an analyst, and driving continuous improvement projects, including re-implementation initiatives.
Essential Duties and Responsibilities
Key Performance Indicators (KPIs)
- Ensure effective and timely administration of tasks.
- Maintain up-to-date templates and tools.
- Document and standardize methodologies and processes.
- Develop and implement a standardized training framework.
- Provide efficient support and manage projects effectively.
Reports
- Weekly/Monthly Implementation Reports.
- Weekly/Monthly Red Account Reports.
- Updates on internal project allocations via TEAMS/SharePoint.
- Business summary documents and related training content (IOPs) for EDI projects.
Qualifications (Skills, Knowledge, and Abilities Required)
Job Knowledge:
- Expertise in project and general administration.
- Comprehensive understanding of DSV operational processes and services.
- Familiarity with DSV AQP/LEAN methodologies.
- Basic understanding of contractual risk, liability, and financial principles.
- Knowledge of process principles and the international logistics and freight industry.
Job-Related Skills:
- Proficient in administration and facilitation.
- Strong presentation and facilitation skills.
- Ability to support and manage change initiatives.
- Capability to meet project deadlines.
- Skilled in creating and managing effective SOPs.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.