Strategic Account Manager

Bachelor of Science (Computers), Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are currently searching for a dedicated, ambitious, and self-driven Strategic Account Manager to join our Sales Department, playing a critical role in building relationships with our significant clients.

This is a senior sales position that requires high commitment, the ability to build long-term relationships, and a passion for technology.

The candidate must have experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including business development, support, service, marketing, customer success, and management resources, to meet account performance objectives and customer expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
• Identifies and approaches new potential strategic customers.
• Prepares monthly, quarterly, and annual reports and forecasts.

Requirements

• Bachelor's degree in Computer Science or Business Administration (equivalent).
• ITIL Foundation (preferred).
• Inbound Sales (must).
• Sales Enablement (must).

• Minimum of 5 years experience in enterprise sales or a related position.
• Hands-on experience with CRM software and account management systems.
• Experience in selling and presenting IT solutions in at least one of the following domains: Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytics.
• Understanding of sales performance metrics.
• Strong negotiation skills with a problem-solving attitude.
• Customer-centric and a good listener.
• Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
• Articulate verbal communication, professional business writing, and presentation skills.

• High sense of responsibility and ownership, acting like an owner in what you do.
• Exceptional communication and presentation skills.
• Ability to work independently or in a team.
• Able to work to tight deadlines.
• Ability to maintain composure during stressful situations.
• Capable of handling many tasks & responsibilities.
• Fluent in Arabic and English.