ofertas na Hilton Worldwide, Inc. em Malásia

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary
Senior Analyst, Product Delivery (Project Management)

Overview - About Product Delivery
Product Delivery (PD) is dedicated to enabling and empowering the core of Customer Delivery throughout the Asia Pacific region by providing streamlined knowledge, expertise, materials, training, and education. By leveraging our robust global partnerships and subject-matter expertise, we offer insights, experience, and solutions to foster innovation, ensuring our products and platforms are prepared for large-scale deployment. We excel in addressing uncertainties in delivering pilot projects and executing complex and strategic programs. Our team is inclusive, supportive, and innovative, fostering a problem-solving environment.

The Product Delivery Project Team in Asia Pacific is a technical project team responsible for overseeing, supporting, and providing technical project management on the deployment of Mastercard products, including the technical integration of product APIs. This role entails collaborating with various internal cross-functional teams such as Product Management, internal Delivery partners, and Business teams. Additionally, the team works with the Enablement arm to ensure that products and new features are ready for rollout into new markets. The team provides proactive project support and management for these implementations, which includes assessing and validating all necessary artefacts and test strategies to ensure successful customer implementation, and standardising processes for repeatability and scalability across specific markets.

The Role

Project Management:

1. Lead and project manage First-In-Market (FIM) projects, including discovery of market (country) nuances, to be highlighted in implementation documents for handover to delivery teams for scaling in future projects similar in nature.
2. Act as the primary interface to customers, while coordinating all internal and external project-related activities.
3. Conduct workshops for external customers that include a detailed walkthrough of project implementation approaches, including proposed project pre-requisites, schedules/timelines, with related assumptions, constraints, and risks.
4. Collaborate with implementation teams to develop a comprehensive project implementation plan, clearly delineating the various workstreams (where applicable), interdependencies, and critical path milestones.
5. Meticulously track and monitor the project schedule, risks, and issues, ensuring robust change control management through tools such as Gantt charts and risk matrices.
6. Prepare and disseminate comprehensive project status reports to all stakeholders, both internal and external, on a regular basis.
7. Engaging with external customers to ascertain solution requirements is a pivotal activity.
8. Effectively manage and resolve issues and escalations throughout the project.
9. Demonstrating the ability to provide technical support, including troubleshooting, to both customers and internal partners.

Cross-functional Team Interaction:

1. This role involves working with cross-functional teams and external customers across Asia Pacific markets.
2. Time zone coverage includes the Pacific region (New Zealand/Australia) to South Asia region (India/Sri Lanka).
3. Adaptability to different time zones is essential for seamless communication and collaboration.

Collaborative Problem-solving:

1. Collaborate with cross-functional partners to identify and remedy delivery pain points during product pilots.
2. Continuously seek to identify opportunities for efficiency & control improvements.

All About You:

1. A valid PMP (or equivalent) certification is preferred, with a minimum of 3-5 years of technical project management experience in a customer-facing environment.
2. A good understanding of the payments domain is highly preferred.
3. The candidate should be passionate about learning and enabling new products and functions for customers.
4. The candidate must be adept at navigating the ambiguity typically associated with new product implementation.
5. The ideal candidate must demonstrate the ability to work autonomously within a matrix-based, diverse, and geographically dispersed project team.
6. Effective communication is essential; the candidate must collaborate with team members and customers primarily via digital platforms.
7. Multi-lingual capability, especially in languages commonly used in Asia, is highly preferred.
8. The candidate should be prepared for occasional business travel if required.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.