Store Manager à Italie

Department: Retail

Reports to: Store Manager

Direct Reports: Senior Sales Associate, Sales Associate X3

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftsmanship.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose:

The Assistant Manager is second in command to the Store Manager and assists them by ensuring an exceptional experience is delivered to all clients including aftercare. The Assistant Manager helps to maximize store productivity and profitability, leads by example, sets the tone on the sales floor. The role will support with teambuilding, staff development and provides regular feedback to the store team that will result in exceeding store goals. The Assistant Manager should be fully capable of looking after the store in the Store Manager's absence.

Key Responsibilities:

Commercial and Sales

• Takes ownership and accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Creates a high energy, sales and service focused environment at all times.
• Consistently manages physical store environment to ensure that visual merchandising and store maintenance standards are met.
• Support the Store Manager with providing training and coaching for team members to help them achieve their individual sales targets and KPIs.
• Record and update sales performance, such as sell-throughs, product feedback, trade feedback.
• Support with the setup of two major seasonal sales events and additional sales events as may occur.
• Provide both analytical and qualitative feedback to wider business and commercial stakeholders in the absence of the Store Manager.
• Adopt a proactive approach to customer acquisition, development, and retention.
• Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports in the absence of the Store Manager.

Leadership and Mentoring

• Support the Store Manager in recruiting, training, and developing team members to ensure high levels of product knowledge and customer service.
• Motivate and inspire a team to achieve individual and team sales targets.
• Conduct regular performance evaluations, providing constructive feedback and recognition.
• Champions Manolo Blahnik and Store Manager’s initiatives.
• Partners with Store Manager to recognize, value, and celebrate team successes or individual performance.
• Inspires team to meet and exceed performance standards.
• Ensures any conflicts with team members are resolved in a timely and productive manner.
• Empowers team members to assist in decision making, when appropriate.
• Able to influence others to gain support to achieve goals and complete projects.
• Able to maintain composure even when faced with tough situations.

Strategy and Analysis

• Assists in developing plans to address key business issues and utilizes plans to impact business and achieve desired results.
• Assists in the collating, analyzing, reporting, and evaluating sales, working in conjunction with the Store Manager.
• Identifies potential obstacles or issues and provides Store Manager with solutions to overcome.
• Ensures all store operational procedures are performed accurately and in a timely manner including stock maintenance – deliveries, replenishment, transfers, e-commerce.
• Demonstrates effective time management skills.
• Effectively prioritizes business needs.

Client Experience

• Encourages staff to build long-lasting relationships with clients and establish a regular client base.
• Provide exceptional client experience and service; provide personalized and timely after-sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base and providing support to team members to ensure all sales opportunities are optimized.
• Develop relationships with surrounding businesses and brands to help grow and develop the MB business and assist in the management of special client events.

Operational Excellence

• Help oversee daily store operations, including inventory management, visual merchandising and maintaining store standards.
• Assist in managing inventory control processes, including stock replenishment and loss prevention strategies.
• Ensure compliance with company policies and procedures, including cash handling and security protocols.

Any other tasks as requested.

Skills and Experience Required:

• +2 years’ experience in a retail management role, preferably in the luxury industry.
• Proven commercial awareness and business acumen within the luxury retail sector.
• Leadership: Strong leadership and interpersonal skills with a proven ability to motivate and develop a team.
• Excellent communication skills and a passion for luxury products and customer service.
• Excellent analytical, report-writing skills, accuracy and attention to detail. Strong problem-solving skills with a strong, solution-based mindset. Ability to prioritize tasks, and ensure delivery of results within tight deadlines.
• Proficient in Microsoft Office.
• Communication: Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.
• Excellence: High level of finesse and excellence required in delivery of all tasks.
• Ambassador: Representing Manolo Blahnik products and values with passion, always acting as an ambassador of the house.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and is committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contribute to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognize and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.