Respond to customer queries via live chat and e-mail.
Assist merchants with L1 transaction troubleshooting, refunds, and chargebacks.
Escalate complex issues to technical teams when needed.
Provide feedback to improve customer service processes and user experience.
Maintain accurate records of customer interactions and resolutions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.