Customer Service

Job Description

Respond to customer queries via live chat and e-mail.

Assist merchants with L1 transaction troubleshooting, refunds, and chargebacks.

Escalate complex issues to technical teams when needed.

Provide feedback to improve customer service processes and user experience.

Maintain accurate records of customer interactions and resolutions.

Requirements

1. Bachelor's degree in any relevant field.
2. Proficient in Microsoft Office, good grammar, and experience with CS tools like Zendesk or equivalent.
3. Experience in the payment industry or financial services is a plus.
4. Willing to work shifts.