Info Loker Lowongan Kerja Customer Service Supervisor Mandarin Remote Medan The Swim Starter
The Swim Starter, a Singaporean-based company, is extending its business into Southeast Asian countries. Our commitment is to empower every child with the essential skill of swimming for safety at all times. Adapting and growing with the times, The Swim Starter is seeking individuals with capability and passion, such as yourself, to contribute to the company's continued expansion. Embark on your journey with us today.
Responsibilities:
Identify potential customers (parents or guardians) through local outreach, online marketing, collaborations or referrals. Present the benefits of the swimming programs to customers via message and/or over the phone. Trial arrangement based on customer’s preferences. Customize class packages to suit different customer needs (e.g., group classes, one-on-one lessons).
Follow up with leads to convert them into enrolled students. Offer promotional deals, discounts, and loyalty programs to increase sign-ups.
Maintain relationships with current customers to encourage repeat enrolments. Manage feedback, handle complaints, and work towards customer satisfaction. Track sales performance, class occupancy, and revenue generation. Prepare weekly and monthly sales reports for management.
Coordinate with instructors to set up class schedules. Manage the availability of swimming pools, ensuring that lesson slots are allocated efficiently. Handle registration and payments, ensuring all paperwork is completed and up-to-date. Manage class rosters and ensure smooth check-ins.
Ensure that the swimming classes comply with safety regulations.
Manage the purchase of swimming equipment for classes. Ensure the items are logged in the system for coaches to pack.
Address operational concerns from parents or guardians, like class rescheduling or refunds. Ensure smooth communication between parents and instructors regarding class progress.
Requirements:
Work Arrangements: Thursday to Monday 9AM to 6PM SGT (Remotely)
Job Type: Full-time
Experience:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.