Customer Service jobs in Indonesia
Customer Service Frontliner Staff
SAMIR
Customer Service Staff
PT Enerfusion Technology Indonesia
Senior Customer Satisfaction Executive (English Customer Service)
PT GamerToGamer Global Group
Air Freight & Sea Freight Customer Service (Freight Forwarding)
PT. Dayaguna Maritim Cargotama
Customer Service Call Centre Representative
PT RADITYA ANUGERAH MEDIKA
Discover more opportunities than anywhere else. Find more jobs nowSales Manager - Mandapa, a Ritz-Carlton Reserve
The Ritz-Carlton
Customer Service Kantor - Palembang PT Surya Tekno Abadi
Lokerindo.ID
Associate Executive - Land Transport, Customer Service
DB Schenker
Connect with headhunters to apply for similar jobsMarketing Communication Supervisor - Customer Experience Supervisor
AO Group
Direct Contract, Customer Service Officer, Technology & Operations
DBS
Direct Contract, Customer Service Officer
DBS
Sales Admin
PT Diamulia Internusa
Vietnamese-Speaking Customer Service Specialist (Full-Time)
Concentrix
Guest Relation Supervisor
Eiger Ekowisata Nusantara
Floor Captain - Lifestyle Concept Jakarta
ISMAYA GROUP
SENIOR SALES ASSISTANT
KALI DOGWEAR
Customer Service Transportasi Online - Yogyakarta Site
TP
Customer Service Advisor - English
Concentrix
Technician Mechanical Electrical Engineer (Alam Sutera)
Giesecke+Devrient
Air Pricing, Customer Service & Document EXIM
PT Honour Lane Shipping
Customer Service Kantor
PT Surya Tekno Abadi
Customer Service Kantor
PT Surya Tekno Abadi
Customer Service Kantor
PT Surya Tekno Abadi
Customer Service Frontliner Staff
Job summary
A customer-centric company in Jakarta is seeking a Customer Service Frontliner responsible for maintaining exceptional customer interactions and overseeing daily operations. The role requires providing face-to-face service, addressing customer inquiries, and managing escalations to ensure customer satisfaction. Candidates should possess a diploma or bachelor's degree and 1-3 years of relevant experience. Strong problem-solving, organizational, and coaching skills are essential. Join us to make an impactful contribution! 🌟
Qualifications
- 1-3 years of relevant experience in a Customer Service Lead or Frontliner role.
- Ability to work under pressure and manage competing priorities.
- Familiarity with customer service software and tools.
Responsibilities
- Provide exceptional face-to-face customer service by addressing inquiries.
- Monitor and analyze customer feedback to identify service improvements.
- Handle escalated customer concerns with effective solutions.
Skills
Education
Tools
Primary Job Role:
The Customer Service Frontliner is responsible for ensuring exceptional face-to-face customer interactions by overseeing daily operations and maintaining high service standards. This role involves managing schedules, handling escalated customer concerns with effective solutions, and monitoring service performance metrics to drive continuous improvement. Additionally, the Customer Service Frontliner provides insights and recommendations to the Customer Service Manager to enhance overall service quality.
Job Description:
- Provide exceptional face-to-face customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Manage daily customer interactions independently while maintaining high service standards.
- Monitor and analyze customer feedback to identify areas for improvement in service delivery.
- Implement process enhancements to improve efficiency and customer satisfaction.
- Collaborate with the Customer Service Manager to address complex customer issues and ensure consistency in service policies.
- Stay up to date with company products, services, policies, and procedures to provide accurate information to customers.
- Handle escalated customer concerns professionally, ensuring timely and effective resolutions.
- Prepare and submit regular reports on customer interactions and service performance to the Customer Service Manager.
Job Qualifications :
- Diploma or Bachelor’s degree in any field.
- Minimum 1-3 years of relevant experience in a Customer Service Lead or Frontliner role.
- Excellent problem-solving abilities with a consultative approach.
- Strong coaching and mentoring abilities
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and manage competing priorities
- Familiarity with customer service software and tools
- Strong organizational and time management skills
- Ability to analyze data and generate meaningful insights
- Willingness to work flexible hours as required
Are you ready to be Samiritans?
Let's be part of our collaborative and innovative environment.
We want YOU to make an impact! 🌟
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.