Customer Service jobs in United States
Customer Service Associate (Contract for 2 Months)
PT. ALIA KREASI MANDIRI INTERNASIONAL
Head of Marketing and Branding, ID
PT Chagee Era Indonesia
Customer Service Team Lead (CS/BPO)- English B2 Level- YOGYAKARTA
ADI Resourcing
Sr. Sales Manager - Wedding
The Ritz-Carlton
Customer Service Call Centre Representative
PT RADITYA ANUGERAH MEDIKA
Discover more opportunities than anywhere else. Find more jobs nowBanquet Manager
Hilton Worldwide, Inc.
Contract Customer Service Associate: Fast, Impactful Support
PT. ALIA KREASI MANDIRI INTERNASIONAL
Lowongan Customer Experience Staff Haus Kudus Tahun 2025 (Apply Now)
PT Inspirasi Bisnis Nusantara
Connect with headhunters to apply for similar jobsLowongan Customer Experience Staff Haus Sidoarjo Tahun 2025
PT Inspirasi Bisnis Nusantara
Sr. Insurance Broker (Remote)
Jobgether
Sr. Insurance Broker (Remote)
Medium
Event Manager
Renaissance Hotels
Front Office Manager
Hilton Worldwide, Inc.
Front Office Manager
Hilton Bali Resort
Customer Service Logistics Surabaya
Meratus Group
Customer Service
Putra Sejahtera Internasional, PT
Customer Service Executive - Indonesia
Axinan Pte Ltd
Assistant Sales Manager - Wedding
The Ritz-Carlton
Sales Manager - JSO
Renaissance Hotels
Customer Service Supervisor
J&T Cargo (PT Global Jet Cargo)
Sr Manager Service Excellence - Fintech
Michael Page
Customer Service
visa station
Customer Service Executive (Japanese Speaking, JKT)
DER Touristik Suisse AG
Customer Service Associate
Job summary
A customer service company is looking for a Customer Service Associate in Jakarta Selatan for a 2-month contract. The role involves handling customer inquiries and complaints effectively, assisting with order issues, and maintaining high customer satisfaction standards. Candidates should possess a Bachelor's Degree with a minimum GPA of 3.00 and have experience in customer service, preferably in retail or e-commerce. Familiarity with tools like Zendesk is advantageous. This position requires strong communication skills and the ability to work in shifts.
Qualifications
- Minimum GPA of 3.00 is required.
- Previous customer service experience is a plus.
- Familiarity with customer service principles and practices.
Responsibilities
- Handle customer inquiries and complaints with timely resolutions.
- Assist customers with order-related issues.
- Monitor and maintain store performance and customer satisfaction.
Skills
Education
Tools
Customer Service Associate (Contract for 2 Months): Handle customer inquiries and complaints, providing timely and effective resolutions to enhance satisfaction. Assist customers with order-related issues, including tracking, changes, and cancellations. Listen attentively to customer complaints to accurately identify the root cause of issues. Respond to customer messages via Zendesk or other platforms, ensuring high-quality service. Escalate unresolved issues to the appropriate team or supervisor as needed. Support the investigation of customer issues, including identifying potential fraud cases. Monitor and maintain store performance, including response time, ratings, and customer reviews. Participate in training sessions and team meetings to maintain knowledge of products, services, and processes. Write reports about inquiries and complaints, and escalate required issues to the respective divisions. Willingness to work in shifts.
- Handle customer inquiries and complaints, providing timely and effective resolutions to enhance satisfaction.
- Assist customers with order-related issues, including tracking, changes, and cancellations.
- Listen attentively to customer complaints to accurately identify the root cause of issues.
- Respond to customer messages via Zendesk or other platforms, ensuring high-quality service.
- Escalate unresolved issues to the appropriate team or supervisor as needed.
- Support the investigation of customer issues, including identifying potential fraud cases.
- Monitor and maintain store performance, including response time, ratings, and customer reviews.
- Participate in training sessions and team meetings to maintain knowledge of products, services, and processes.
- Write reports about inquiries and complaints, and escalate required issues to the respective divisions.
- Willingness to work in shifts.
- Bachelor’s Degree in any major with a minimum GPA of 3.00.
- Previous experience in customer service, preferably in Retail or E-commerce, is a plus.
- Knowledge of customer service principles and practices.
- Familiarity with Zendesk or similar customer service tools is an advantage.
- Strong communication and problem-solving skills.
- Customer-oriented mindset with the ability to handle multiple tasks efficiently.
- Customer Service (Ramadhan & Idul Fitri Support) – Howel and Co Indonesia, West Jakarta, Jakarta, ID; South Jakarta, Jakarta, ID
- Customer Service (Concierge and Doorman) – Central Jakarta, Jakarta, ID
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.