920

Customer Service jobs in Indonesia

Air Freight & Sea Freight Customer Service (Freight Forwarding)

PT. Dayaguna Maritim Cargotama

Jakarta Utara
On-site
IDR 100,000,000 - 200,000,000
Yesterday
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Customer Service Kantor - Palembang PT Surya Tekno Abadi

Lokerindo.ID

Palembang
On-site
IDR 100,000,000 - 200,000,000
Yesterday
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Marketing Communication Supervisor - Customer Experience Supervisor

AO Group

Kota Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Direct Contract, Customer Service Officer, Technology & Operations

DBS

Indonesia
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Direct Contract, Customer Service Officer

DBS

Indonesia
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Transportasi Online - Yogyakarta Site

TP

Daerah Istimewa Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
Yesterday
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Customer Service Advisor - English

Concentrix

Surakarta
On-site
IDR 100,000,000 - 200,000,000
Yesterday
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Air Pricing, Customer Service & Document EXIM

PT Honour Lane Shipping

Jakarta Utara
On-site
IDR 100,000,000 - 200,000,000
Yesterday
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Customer Service Kantor

PT Surya Tekno Abadi

Padang
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Surabaya ꦱꦸꦫꦧꦪ
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Kota Yogyakarta
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Bekasi
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Palembang
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Samarinda
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Depok
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Bogor
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Jakarta Selatan
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Tangerang
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Staf Customer Service

Hijaberies

Kota Bandung
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Kota Semarang
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Cirebon
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Batam
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Customer Service Kantor

PT Surya Tekno Abadi

Kota Pekanbaru
On-site
IDR 100,000,000 - 200,000,000
2 days ago
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Front Office Manager

The Ritz-Carlton

Daerah Khusus Ibukota Jakarta
On-site
IDR 500,417,000 - 750,626,000
2 days ago
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Customer Service Manager (Financial Services)

Pengiklan Anonim

Jakarta Utara
On-site
IDR 100,000,000 - 200,000,000
5 days ago
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Air Freight & Sea Freight Customer Service (Freight Forwarding)
PT. Dayaguna Maritim Cargotama
Jakarta Utara
On-site
IDR 100.000.000 - 200.000.000
Full time
2 days ago
Be an early applicant

Job summary

A leading logistics provider in Jakarta is seeking an experienced Air Freight & Sea Freight Customer Service professional to enhance our team. You will deliver outstanding service to our air freight clients, coordinating shipments and resolving issues promptly. The ideal candidate has at least 3 years in a similar role with strong communication and problem-solving skills. We offer a competitive salary and opportunities for career advancement. Join our dynamic and inclusive company culture today.

Benefits

Competitive salary
Bonuses
Career advancement opportunities
Dynamic company culture

Qualifications

  • Minimum 3 years of experience in a customer service or operations role within the air freight and sea freight industry.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficient in relevant management software.
  • Able to work in a fast-paced environment.

Responsibilities

  • Respond to customer inquiries and provide accurate service.
  • Coordinate air freight shipments and manage customer experience.
  • Resolve customer issues professionally.
  • Maintain detailed records of interactions and shipments.
  • Collaborate with teams for seamless service delivery.
  • Seek improvements for customer satisfaction.

Skills

Customer service experience
Strong communication skills
Problem-solving abilities
Interpersonal skills
Adaptability

Tools

Air freight management software
Logistics management systems
Sea freight management software
Job description
About the role

We are seeking an experienced Air Freight & Sea Freight Customer Service professional to join our team at PT. Dayaguna Maritim Cargotama' in North Jakarta, Jakarta. This is a full-time role that will play a key part in delivering exceptional customer service to our valued air freight clients.

What you'll be doing
  • Responding to customer inquiries and providing timely, accurate and efficient service
  • Coordinating air freight shipments and managing all aspects of the customer experience
  • Identifying and resolving customer issues or concerns in a professional and courteous manner
  • Maintaining detailed records and documentation related to all customer interactions and air freight shipments
  • Collaborating cross-functionally with other teams to ensure seamless delivery of air freight services
  • Continuously looking for ways to improve customer satisfaction and drive operational efficiency
What we're looking for
  • Minimum 3 years of experience in a customer service or operations role within the air freight & sea freight industry
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders
  • Excellent problem-solving and decision-making abilities, with a focus on providing high-quality customer service
  • Proficient in using relevant air freight, sea freight and logistics management software and systems
  • Adaptable to change and able to work in a fast-paced, dynamic environment
  • A team player with a positive attitude and a commitment to contributing to the overall success of the organization
What we offer
  • Competitive salary and bonuses
  • Opportunities for career advancement and professional development
  • A dynamic, diverse and inclusive company culture
About us

PT. Dayaguna Maritim Cargotama' is a leading provider of integrated logistics solutions, specializing in air freight, sea freight, and land transportation services. With a strong presence in Jakarta and across Indonesia, we are committed to delivering exceptional customer service and driving innovation in the logistics industry.

If you are ready to take the next step in your career and join our dynamic team, apply now.

How many years' experience do you have as a Customer Service Role?

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.