Customer Service jobs in Indonesia

Are you a multitasking expert who loves solving problems and delivering exceptional customer experiences? Do you have a natural talent for active listening and a passion for helping others? If you’re ready to bring your positive energy and communication skills to a dynamic team, we want to hear from you! We are seeking out young and enthusiastic gamers with customer service background to join our Tribe!

At Tribe, we’re proud to support one of the world’s leading mobile gaming companies. As a Customer Support Specialist, you’ll play a key role in providing top-tier assistance to our clients, all from the comfort of your home. With access to cutting-edge tools and a supportive team, you’ll have everything you need to succeed and grow in your career.

What We Offer:

1. Attractive Salary: Earn a competitive base pay of 8 million Rupiah.
2. Health Benefits: Enjoy comprehensive medical coverage to keep you at your best.
3. Paid Training: We’ll equip you with the skills and knowledge to excel in your role.
4. Career Advancement: 80% of our leadership team started as frontline agents—your growth is our priority!

Your Responsibilities:

1. Provide outstanding and timely customer support via live chat and email, ensuring quick, accurate and effective resolution of client inquiries.
2. Use your strong communication and empathy skills to build rapport with clients and deliver personalized solutions.
3. Navigate multiple systems and platforms seamlessly while maintaining a professional and friendly tone.
4. Be the voice of our brand, ensuring every client interaction leaves a positive impression.
5. Able to work independently with minimal supervision.

What You Bring:

1. Language Proficiency: Fluency in both Mandarin and English (spoken and written). A language test will be conducted to assess your skills.
2. Mobile Gaming Knowledge: If YOU have impeccable mobile gaming interest and skills, WE WANT YOU! (Candidates who possess Mobile Gaming knowledge are more likely to be hired!)
3. Tech Skills: Comfortable using Microsoft Office tools and managing multiple systems simultaneously.
4. Customer Service Experience: Previous experience in live chat, email support, or call center roles is essential.
5. Education: A high school diploma or equivalent qualification.

Why Join Tribe?

1. Flexibility: Work 100% remotely and enjoy a better work-life balance.
2. Supportive Environment: Be part of a team that values collaboration, growth, and innovation.
3. Impactful Work: Help shape the customer experience for one of the biggest names in mobile gaming.

Ready to Make a Difference?

If you’re passionate about mobile games, customer service, love working in a fast-paced environment, and want to grow your career with a forward-thinking company, we’d love to hear from you! Apply today and take the first step toward an exciting new chapter with Tribe.

Job Type: Full-time

Work from home

Schedule:

1. Afternoon shift
2. Day shift
3. Early shift
4. Evening shift
5. Monday to Friday
6. Night shift
7. Rotational shift

Supplemental Pay:

Overtime Pay

Experience:

Mobile Gaming: 1 year (Required)

Live chat: 1 year (Required)

Customer service: 1 year (Required)

Language:

How many years' experience do you have as a Customer Service Role?

What's your expected monthly basic salary?

Have you worked in a call centre before?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Service Specialist?

Do you have customer service experience?

Which of the following languages are you fluent in?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)