Customer Service jobs in France
QA Customer Service
Customer Service and Telemarketing SPV (Mandarin Speaker)
Online Customer Service
Customer Service Coordinator
Customer Success Manager (Remote/Hybrid)
CUSTOMER SERVICE EXPORT
Customer Service Executive
Customer Service International Courier (Bandung Based)
Connect with headhunters to apply for similar jobsAsst. Dir-Sales JSO
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AVP - Client Services Team Leader - Hybrid
Customer Services Executive (Mandarin)
Concierge
Sr Sales Manager - FIT24211535
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Customer Service Quality Audit Associate
Asst Dir-Sales II
Customer Service Team Lead
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CUSTOMER SERVICE STAFF
Customer Relation Officer
Customer Service
Customer Experience Staff - Logistics
QA Customer Service
- Create training modules regularly and continuously.
- Provide a handbook as a guide for Customer Service.
- Carry out daily monitoring of Customer Service on a regular basis.
- Create assessment aspects for Customer Service.
- Provide training to all Customer Service agents.
- Ensure there are no errors in communicating with customers.
- Responsible for agent assessment, evaluation, and improvements in live chat, calls, and emails.
- Carry out routine checks every day to ensure there are no errors made by Customer Service.
- Education: Minimum D3/S1 in any major.
- Minimum 1 year of experience as QA Customer Service Trainer & Quality Assurance, preferably in live chat & call in a tech/vendor company.
- Strong knowledge of quality assurance evaluation aspects, scoring, CSAT & DSAT, AHT, AWT, etc.
- Familiar with providing feedback and coaching to Customer Service in formal or non-formal settings.
- Familiar with providing evaluation reports related to Customer Service performance with meaningful and constructive feedback.
- Experienced in quality monitoring and creating training material.
- Experienced in creating strategies to improve Customer Service.
- Experienced in providing training to Customer Service.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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