Dynamics 365 F&O Technical Support Consultant

Who is sa.global

sa.global addresses industry challenges through vertical-focused solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, benefiting advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we aim to put solutions in the hands of people closest to the problem.

Over 800,000 users in 80 countries rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of experience, are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and have been part of Microsoft’s elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, we strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity are championed.
• Interact with colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
• Come as you are, make work fun & others successful, and foster an always-learning mentality.

Who we are looking for

sa.global is looking for a Microsoft Dynamics 365 F&O Technical Support Consultant with a minimum of 3 years of experience in Microsoft D365 F&O. The consultant will be our primary contact for a list of Microsoft D365 F&O clients, managing all incoming support issues, triaging, and working with other resources to resolve issues as necessary. They will maintain issue status and communication on open issues with the client, acting as an advocate for our clients within sa.global and Microsoft.

Responsibility areas:

• Ensure clients receive a reasonable response to their requests as per sa.global’s published support offering.
• Investigate cases and provide consulting services for multiple clients.
• Provide development support for customer requests and quote for any custom work.
• Record and monitor all incoming request issues in the support system.
• Ensure timely responses to client requests for support according to the urgency of the issue.
• Assist clients with resolving issues.
• Escalate support requests as required.
• Report weekly to the Team Lead on the status of all issues.
• Prepare written technical specifications for modifications undertaken.
• Perform Testing and QA.
• Liaise with product vendors on any issues relevant for our customers or sa.global.
• Ensure the accuracy and consistency of information processed within sa.global.
• Maintain a professional standard in the workplace and represent the company at all times.
• Ensure compliance with sa.global standards, methodologies, and conventions.
• Collaborate with our Global teams.
• Other tasks as deemed appropriate by the company.

Essential Criteria:

• Practical Microsoft Dynamics 365 F&O development exposure.
• Excellent problem-solving skills, a strong customer-service orientation, and commitment to timely, quality solutions to customer issues.
• Knowledge of Microsoft technologies (SQL, Data analysis, reporting services) is desirable.
• Ability to work in both a team environment and independently.
• Positive attitude.
• Good documentation skills.
• Excellent communication and analytical skills.
• Fluent in written and spoken English.
• Willingness to learn and be challenged.
• Good presentation and training skills.
• Enthusiasm to help customers succeed.
• Constant motivation for learning and development, diligence, and responsible attitude.
• Ability to resolve problems independently using an analytical approach.
• Focus on achieving results.
• Ability to deal with clients in a professional manner.
• Business processes knowledge of multiple industries is a plus.
• Bachelor’s or advanced degree in a business-related field (preferred).