Service Desk jobs in United Kingdom
Service Desk Manager
Service Desk Analyst
Service Desk Engineer
Service Desk Analyst
Service Desk Analyst
Service Desk Analyst
Tesco Colleague - Customer Service Desk - Hatfield Extra
IT Helpdesk Manager - Enterprise Scale
Connect with headhunters to apply for similar jobsIT Helpdesk Manager - Enterprise Scale Exp. Required - REF 871
Graduate Service Desk Analyst
Service Desk Technician – Level 1.5
Tesco Colleague - Customer Service Desk - Sudbury Superstore
Tesco Colleague - Customer Service Desk - Norwich Drayton Superstore
Service Desk Analyst (SC Cleared)
Service Desk Analyst (SC Cleared)- Hatfield
Service Desk Analyst
SMIT Service Desk RDM Tier 2 (NNPI/SIPR)
Service Desk Analyst
Service Desk Analyst
Service Desk Analyst
Service Desk Analyst
Service Desk Analyst
Tesco Colleague - Customer Service Desk - Dursley Cam Superstore
Tesco Colleague - Customer Service Desk - Aberdeen Extra
Service Desk Technician
Service Desk Manager
The Opportunity:
We're on the lookout for an experienced Service Desk Manager who has an excellent understanding of ITIL and process implementation. In this role, you'll lead and inspire four service desk technicians, ensuring excellent IT and Telecommunication support.
The Role:
You'll supervise daily service desk activities, ensuring swift resolution of user issues, monitor metrics to meet SLAs, and maintain high service standards. You'll also manage customer satisfaction, address escalated issues, and build strong relationships with stakeholders. Additionally, you'll identify and implement process improvements, oversee incident and problem management, and prepare performance reports.
Who You'll Be:
- You will have previous experience in a Service Desk Team Lead or Manager role.
- You will have a strong understanding of ITIL principles.
- You will have previous experience of working on a busy Service Desk.
- You will be proficient in using service management software.
- You will be knowledgeable of IT infrastructure, including hardware, software, and network systems.
The role requires you to be in the office four days per week in Newcastle and is a permanent role. If you are interested, please apply now!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
