Service Desk Analyst

In a world where technology is advancing at a rapid pace, why not work with a company who are advancing with it?

• Based in the heart of Manchester
• Internationally established company
• Great work benefits, development, and progression.

This company is looking for a Service Desk Analyst to ensure smooth running and a good working experience for the end users across the company. To provide a single point of contact to customers for system-related incidents and service requests, endeavoring to resolve as many of these at the first point of contact as possible.

Key Responsibilities:

• 1st-line support for all incidents and service requests reported by customers.
• Record, prioritize, and manage all incident requests, and act accordingly.
• Ensure that the Service desk mailboxes are routinely monitored and all submissions are dealt with accordingly.
• Carry out daily checks.
• Efficiently escalate incidents to appropriate teams if they are not resolvable from 1st line of support.

Key Skills / Experience Required:

• 2 years of previous customer service experience.
• Experience with Microsoft Active Directory.
• Excellent organizational skills.

If this sounds like the next step in your career, apply now!

Job Information

Job Reference: MP111455CT2565

Salary From: £19000

Salary To: £25000

Job Locations: Manchester, UK

Job Types: Permanent

Job Skills: Customer Service, IT, Service, Troubleshooting