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Service Desk Analyst

Cripps

London

Hybrid

GBP 30,000 - 50,000

8 days ago

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An established industry player is seeking a Service Desk Analyst to join their Technology & Innovation team. This full-time role involves providing high-quality IT support, resolving technical issues, and maintaining excellent service levels. The ideal candidate will possess strong knowledge of Microsoft Office 365, Active Directory, and other essential tools, alongside a proactive approach to problem-solving. With a commitment to social and environmental responsibility, this firm offers a collaborative work environment that values teamwork and personal impact. If you're passionate about IT and eager to make a difference, this opportunity is perfect for you.

Experience in IT support, ideally within professional services.
Strong knowledge of Microsoft Office 365 and Active Directory.

Assisting colleagues via email, telephone, and in person.
Logging and managing IT support requests efficiently.
Troubleshooting and escalating issues to minimize disruption.

IT support

Microsoft Office 365

Active Directory

Intune

Mimecast

VPNs

two-factor authentication

problem-solving

communication skills

MS Teams

iPhones

laptops

multi-screen setups

2nd Floor, 80 Victoria St, London SW1E 5JL, UK

Job Description

Posted Wednesday 26 March 2025 at 01:00

We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation.

Responsibilities for this role include but are not limited to:

Assisting colleagues via email, telephone, in person, and MS Teams.
Logging and managing IT support requests.
Troubleshooting and escalating issues to minimise disruption.
Maintaining IT equipment, including preparing meeting rooms for online presentations.
Contributing to knowledge sharing within the team.
Supporting IT projects as required.

The Service Desk team operates Monday to Friday, with shifts on rotation:

8:00 AM – 4:15 PM

9:00 AM – 5:15 PM

10:00 AM – 6:15 PM

About you

With experience in IT support, ideally within professional services, you’ll have strong knowledge of Microsoft Office 365, Active Directory, Intune, Mimecast, VPNs, and two-factor authentication, along with hands-on experience supporting iPhones, laptops, and multi-screen setups. A proactive, service-driven approach, excellent problem-solving and communication skills, and the ability to work independently under pressure are essential.

You'll spend at least 60% of your working week in the office, though we know there is no one-size-fits-all and arrangements may vary from role to role. Our strong culture is founded on working together in the office, which we aim to maintain through our people being regularly co-located, working cohesively and in collaboration with one another.

At Cripps, our purpose is to make a positive and lasting difference. It’s why we do what we do. In 2024, we became a certified B Corporation to make a legal and very public commitment that we mean what we say. As one of only a handful of UK B Corp law firms, we are held accountable to our social and environmental promises. We are transparent on what we are doing well and where we are falling short. We are excited about the opportunities this affords us to continually improve as a responsible, sustainable, and inclusive business. Come and join us to help solve real world problems, champion big ambitions, and make a personal impact on our people, our clients, our planet, and our communities.

2nd Floor, 80 Victoria St, London SW1E 5JL, UK

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