Service Desk Analyst jobs in United Kingdom

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Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses.

We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they’re at in their financial journey.

An exceptional track record of growth and innovation is driven by our core values of: Personal, offering advice based on a true understanding of what matters to our clients; Partnership, working with our clients in a joined-up, collaborative way; and Performance, demonstrating a breadth and depth of advice expertise to deliver first-class results.

Why Evelyn Partners London?

Our team operates from the Evelyn Partners head office, fostering collaboration among 1,600 colleagues in a modern environment.

We prioritise audit quality through regular training sessions and social events to encourage best practice sharing and teamwork. Additionally, our office is divided into smaller pastoral care teams to foster relationships and ensure a supportive culture, emphasising wellbeing.

Job Description

Job Purpose

We’re seeking a talented individual to join our Enterprise Architect team in London, which is responsible for our technology transformation agenda. We require an experienced and dynamic Enterprise Architect to create scalable solutions in line with our strategic priorities. Working across multiple functions and domains, you will be someone who can easily adapt, assimilate, and extrapolate to add value.

Key Responsibilities

1. Working with others in the Platform Strategy & Architecture function, based on group strategic needs, help develop technology strategies and roadmaps.
2. Hands-on Enterprise Architecture experience with a can-do attitude and desire to add value daily to achieve excellence in all undertakings.
3. Review and adopt frameworks and standards.
4. Able to quickly understand and document value chains and OpModels.
5. Create and maintain a repository of enterprise architecture design collateral, including blueprints and patterns, to support the federated architecture community.
6. Independently own design problems and high-impacting incidents, front to back without support, engaging stakeholders, SMEs, product managers, BAs, and Solution Architects to achieve the required Enterprise Architecture or solution outcomes.
7. Think outside of the box to add value in addition to solution architects embedded in programme delivery teams.
8. Complete market scan of vendor solutions and create summary papers detailing options and recommendations.
9. Incubate ideas and execute low-cost proof of concepts.
10. Lead software and application assessments, identifying growth & cost optimisation opportunities.
11. Develop cloud-native solutions across multiple cloud platforms.
12. Provide technology thought leadership and oversight of all domain solution architects. Support development of solutions collaboratively, ensuring the designs meet Design Authority and Architecture Review Board standards.

Qualifications

Key Skills and Experience

1. Vast experience working as a Wealth or Asset Management enterprise architect or proven experience as an enterprise architect in tier 1 Financial Services firms more broadly.
2. Delivered modern software and database solutions in an environment that includes SaaS and in-house solutions (including microservices, event-driven design, API, tenants, etc).
3. Experience working as a developer and further experience as a domain solution architect.
4. Experienced in creating architecture design documents at high quality without rework, covering items such as maturity assessments, capabilities map, roadmaps, architectural diagrams, etc., in a variety of formats.
5. Prepare and facilitate the Architecture Review Board and Solution Design Forum.

Professional Qualifications and Education

1. Technical/numerate degree, such as Computer Science, Engineering, Physics, or Mathematics.
2. Minimum enterprise architecture qualifications at professional/expert qualification standard covering Azure and TOGAF.
3. Rapidly understand problem statements & context.
4. Develop architecture framework, governance, and maintain core architecture artefacts and deliverables.
5. Hold architecture reviews, working groups and lead governance forums such as Solution Design Forum and Architecture Review Board.
6. Engage and influence all stakeholders, internal and external, up to C-suite.

Additional Information

As a colleague here at Evelyn Partners, you will have access to benefits that include:

1. Private medical insurance
2. Life assurance
3. Pension contribution
4. Generous holiday package
5. Option to purchase additional holiday
6. Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners, we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity, and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate your needs throughout the application process. Please let your Recruiter know.