Relationship Manager jobs in United Kingdom

This role may be located in one of the following locations: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, and Sheffield. Please find further information on the Corporate hub locations here.

Are you experienced in using Business Relationship Management skills to drive improvements in the delivery of projects, products, and services?

Do you enjoy networking, building relationships, engaging, challenging, communicating, and influencing stakeholders at all levels?

If so, this role in DWP Digital may be perfect for you!

We require Senior Business Relationship Managers (BRMs) to understand stakeholder, user, customer, supplier, and partner needs through continual engagement, transparency, and building good relationships.

You will maintain a high degree of visibility within the business through attendance at business meetings and appropriate management forums, and provide communications/information for all related digital and technology activities.

For this role, it would be helpful to have one of the following:

1. ITIL 4 Foundation certification
2. ITIL BRM certification

We need experienced Senior Business Relationship Managers to join our teams in 2 directorates: Digital Payments and Data & Analytics:

Payments are core to DWP. We are the biggest payer in the UK, serving 22m citizens and making circa £277bn in payments annually, generating one-third of the UK’s Bankers’ Automated Clearing System (BACS) traffic. We deliver money on time and in the form that best works for our citizens so that they can use it to help address their specific needs.

Responsible for managing the Digital Payment Services demand and liaising with stakeholders throughout the process from a request being raised through to delivery, the successful candidate will provide demand and opportunity information, with a keen focus on identifying improvements and driving more effective and efficient technologies.

As part of DWP’s data transformation, the Data Strategy adopts a Hub and Spoke model to provide a comprehensive framework. This model embraces collaboration and efficient information flow across DWP. These two components shape how we handle data across the organisation.

The Data & Analytics Business Relationship Manager team sits within the Chief Data Office and are at the heart of the implementation of the Data Strategy, providing a strategic interface between the Data Hub and our business Spokes in using data to deliver citizen services.

You will operate as a strategic business partner who shares ownership for both business strategy and business value results. You will own stakeholder relationships and serve as a single point of focus, working to converge Digital Technology and one or more lines of business or value streams.

Senior Business Relationship Managers will also act as the liaison between Digital and service users within the department, understanding the operations and developmental needs of the line of business. They assist with the oversight and prioritisation of IT and Digital projects and act as the first point of contact for the line of business.

They are a trusted partner in representing the internal customer’s digital and technology needs within the Department, ensuring strategic demands, such as the spending review and services strategy commitments are met and communicated to the appropriate IT functions. They make a positive impact on the business through reduction of costs arising from service issues, increased efficiency, and improved communication through better understanding of users’ needs and championing departmental commitment to continuous improvement.

In this role, you will provide support to a Senior Business Relationship Manager (BRM), building long-term business relationships to develop an understanding of your stakeholder strategic roadmaps and business needs and translating these into requirements to influence, innovate, and shape strategic direction. Working with stakeholders to promote products and services, signpost to subject matter experts, facilitate conversations and forums to remove blockers, manage expectations, and ensure value-driven priority steers funding bids and investment to deliver future business benefits.

Communication and network building is key to the success of the role. BRMs are empowered to engage at all levels. Building rapport and having the ability to challenge senior stakeholders is essential.

You will also need to provide essential administrative support to the wider team, through project management tools, as well as building on your experience in understanding stakeholder, user, customer, supplier, and partner needs through continual engagement alongside a more experienced lead. Building on existing trusted partnerships to lead and share information on engagements with the wider team and senior stakeholders.

When giving details in your employment history and personal statement you should highlight your experience in line with the essential criteria below:

1. Lead criterion: Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources, and support.
2. Knowledge of a service management framework (e.g., ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services.
3. Understands how to work with stakeholders and contributes to improving stakeholder relationships.
4. Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
5. Communicate in a straightforward, honest, and engaging manner, choosing appropriate styles to maximise understanding and impact. Ensure communication has a clear purpose and takes into account people’s individual needs.
6. Experience of understanding stakeholder, user, customer, supplier, and partner needs through continual engagement and transparency.

If you would like to learn more about the role, please contact caicy.sandford1@dwp.gov.uk.

We'll assess you against these behaviours during the selection process:

1. Changing and Improving
2. Communicating and Influencing
3. Working Together

We'll assess you against these technical skills during the selection process:

1. Relationship Management

Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

1. Working patterns to support work/life balance such as job sharing, term-time working, flexi-time, and compressed hours.
2. Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro-rata for part-time employees), plus 9 days public and privilege leave.
3. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme, and an employee discount scheme.
4. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA, a first-class programme of competitions, activities, and benefits for its members (subscription payable monthly).
5. Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
6. Funded learning and development to support progress in your role and career. This includes industry-recognised qualifications and accreditations, coaching, mentoring, and talent development programmes.
7. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE), and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement, and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.

This vacancy is using Success Profiles, and will assess your Behaviours, Experience, and Technical skills.

Your Application Will Consist Of Three Parts:

1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications, and accomplishments relevant to the jobs you have completed based on the essential criteria.
3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification. Further details around what this will entail are listed on the application form.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills, and knowledge against the essential criteria.

An initial sift will be conducted using the lead criterion stated above. Candidates who pass the initial sift will progress to a full sift.

You will be provided with one combined overall assessment score for both your CV and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

1. You will be asked to complete your employment history; any information that you would customarily share on a CV should therefore be entered onto the application form.
2. Personal details that could be used to identify you, including your name, contact details, and address, must be removed for your application to be considered.
3. If your employment history/personal statement contains any personal details your application will be withdrawn.
4. We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective.

If you’re successful at the sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the Behaviours, Technical Skills, and the following experiences listed below:

1. Knowledge of a service management framework (e.g., ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services.
2. Experience of understanding stakeholder, user, customer, supplier, and partner needs through continual engagement and transparency.

1. Changing and Improving
2. Communicating and Influencing
3. Working Together

1. Relationship Management - Understands how to work with stakeholders and contributes to improving stakeholder relationships.

To help you prepare and settle into the interview you will be sent the behaviour, essential criteria, and technical skills questions in advance of the interview, 7 days prior to your interview.

These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience and technical abilities. Candidates should be asked further probing questions if their response is deemed to require further information to determine suitability for the role.

Candidates are strongly encouraged to secure their interview slot promptly to ensure fairness in preparation time with the questions provided in advance.

Interviews will take place from the end of April 2025 onwards. Interview dates to be confirmed.

Find out more about Working for DWP.

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at the interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard checks.

1. UK nationals
2. nationals of the Republic of Ireland
3. nationals of Commonwealth countries who have the right to work in the UK
4. nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
5. nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
6. individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
7. Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Further information on nationality requirements.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Name: Caicy Sandford
• Email: caicy.sandford1@dwp.gov.uk

• Email: digitalrecruitment.grs@cabinetoffice.gov.uk

Further information: Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.