Client Relationship Manager

Client Relationship Manager
Location: Belfast
Salary: £30k- £35k
Employment Type: Permanent

Are you a proactive and customer-focused professional with a passion for property management? Do you thrive on building meaningful client relationships and delivering exceptional service?

The Role:

As Client Relationship Manager, you will take full ownership of a property portfolio, ensuring seamless day-to-day management while delivering outstanding service. Your goal is to not only meet but exceed client expectations, while driving business growth.

Key Responsibilities:

1. Portfolio Management: Oversee the day-to-day management of client properties, ensuring customer needs are met and exceeded.
2. Customer Excellence: Proactively resolve customer issues and provide clear, concise, and accurate communication.
3. Client Engagement: Personally introduce yourself to new proprietors, clarify services offered, and set realistic expectations.
4. Financial Oversight: Formulate, implement, and manage budgets for each development. Liaise with colleagues to maintain cash flow and timely task completion.
5. Compliance & Standards: Ensure adherence to legal obligations, company policies, and Health & Safety regulations.
6. AGM & Meetings: Attend AGMs and other client meetings, proactively engaging with Management Company Officers and shareholders.
7. Contractor Management: Raise and manage job orders, negotiate rates, and ensure contractor compliance with company standards and insurance requirements.
8. Record Keeping: Maintain accurate and up-to-date development records, including meeting minutes, site inspections, and customer correspondence.
9. System Optimization: Maximize the use of business systems to ensure accurate billing, record management, and communication.

What We're Looking For:

1. Proven experience in property management or client relationship management.
2. Strong financial acumen with experience in budget management.
3. Excellent communication and interpersonal skills.
4. Ability to manage multiple projects while maintaining exceptional attention to detail.
5. Familiarity with HSE regulations and legal governance in property management.
6. Proficient in MS Office and property management software.

What We Offer:

1. A collaborative and supportive work environment.
2. Opportunity to make a real difference in clients' lives.
3. Professional growth and development opportunities.