Relationship Manager

WEX; Manchester; Hybrid; GBP 50,000 - 90,000; Full time

Job description

SENIOR RELATIONSHIP MANAGER / LONDON OR MANCHESTER / HYBRID MIN 1 DAY A WEEK OFFICE / PERMANENT / COMPETITIVE BASIC SALARY PLUS COMMISSION, BENEFITS

About The Team / Role

The role of the Senior Relationship Manager is to grow WEX’s share of business within a portfolio of accounts that are of high value to WEX. The role function includes:

• Establishing, nurturing and maintaining relationships within the Corporate Payments portfolio.
• Development of 3-year Strategic Account plans understanding client’s evolving business needs and challenges, identifying opportunities to leverage our payment technology platform to optimize their operations and achieve their strategic goals.
• Deep understanding of the stakeholder map at a client level.
• Develop relationship at C-suite level and with a wider group of influencers, decisions makers and enablers within the client group.
• Ability to map the end to end booking to pay process from clients to uncover opportunities and areas where WEX can add value including integration opportunities.
• Deep understanding of WEX technology and how it differentiates in the market place, including understanding of data and money process flows.
• Apply Solution selling principles to effectively articulate the value proposition of our platform and demonstrate how it addresses specific client needs and pain points.
• Present tailored solutions by effectively articulating the value proposition of our platform and demonstrating how it addresses specific client needs and pain points.
• Identifying and assisting in the implementation of opportunities within the existing portfolio that represent profitable and sustainable business.
• Ensuring that WEX has a competitive advantage in the marketplace by implementing creative value propositions and reinforcing them.
• Identifying and implementing best practices across high value clients.
• Ensuring the use of CRM to capture leads and outcomes.

It requires the individual to understand the competitive environment and to find creative ways to ensure that our products and services remain relevant to our clients and prospects, with a focus on growth.

What’s on Offer?

• Highly Competitive basic salary (Dependant on experience)
• Commission
• 40 hour week- Monday to Friday, no evenings or weekends
• Hybrid working from our London Bridge or Manchester City Centre office (min 1-2 days per week)
• Industry leading pension scheme
• 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays
• Life assurance
• Income protection
• Discount & Perks platform
• Employee wellbeing

How You’ll Make An Impact

• Deliver high retention rates by proactively monitoring client satisfaction, addressing concerns, and identifying potential churn risks.
• Drive a positive NPS trajectory with improvements over the previous year’s baseline.
• Value Selling: Moving beyond feature explanations to quantify and communicate the tangible benefits and return on investment (ROI) that clients can realize by utilizing our platform's capabilities.
• Collaborating with product development to address client feedback and feature requests.
• Conducting technical workshops and training sessions.
• Responsible for complex Tier-1/2 WEX customers: portfolio size ~10.
• Deliver financial outcomes (spend and revenue and margin) for the portfolio.
• Ensure mutually beneficial relationships to deliver strong revenue growth with negligible customer attrition.
• Drive strategic account planning for Tier-1/2 customers that develops mutually beneficial performance objectives, financial targets, and critical milestones for short/medium/longer term.
• Actively prioritise to ensure time spent on the most important opportunities within the larger portfolio.
• Gain deep understanding of customers business to seek new opportunities for growth.
• Collaborate cross-functionally to ensure seamless service delivery and client satisfaction.
• Provide regular feedback on market conditions, competitors, and so forth, to build organisational knowledge.

Experience You’ll Bring

• A minimum of 8 years in an account manager or related role.
• Proven ability to manage clients for strong growth and positive outcomes.
• Proven ability to influence the priority of decision making and value perception.
• Ability to establish a "trusted partner" relationship with internal & external clients.
• Ability to negotiate and close out a commercial deal from inception to completion.
• Sound experience in statistical reporting and analysis.
• Strategic thinking to analyse client needs and align them with our platform's capabilities.
• Highly competent and confident in group and individual presentations.
• Competent networking skills.
• Strong ability to understand issues and develop creative solutions.
• Proven ability to work with profitability models to prepare proposals.
• Exposure to payments, banking, working capital or supply chain industries, ideally B2B.

Qualifications

• Relevant tertiary qualifications, preferably in finance, commerce or general management.
• Fluency in English and one other European language is highly desirable.

• Willingness to travel extensively across the EMEA region.

What’s Next?
If you have the skills and passion to take on this position of Relationship Manager, then we would love to hear from you. APPLY NOW for immediate consideration.

Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application. We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.